Customer Review

14 of 17 people found the following review helpful
2.0 out of 5 stars Needs Working On, 13 July 2013
Verified Purchase(What is this?)
This review is from: TomTom GO 500 UK & Ireland - 5" Sat Nav with Full UK & Ireland Lifetime Maps, Lifetime Traffic Updates, Smartphone Connected and Interactive Screen (Electronics)
There are some serious problems with this new GO500. Maps and instructions that send you the WRONG WAY round a roundabout, instruct you to 'take third exit' when it is the 'second exit' that you need. The 'rich textured display' is not as good as the old Tom Tom I own. Perhaps I was unlucky or have they released this without proper testing? Amazon were great as usual and gave me a refund straight away.
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Tracked by 1 customer

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Showing 1-5 of 5 posts in this discussion
Initial post: 15 Jul 2013 07:49:46 BDT
Hello Mr. Bromfield, I was sorry to read that you decided to return the TomTom GO 500. The issues you describe sound like your specific device was malfunctioning. We always advise customers to first reach out to us before deciding whether to return a product. Our Customer Care agents can help resolve a number of issue and also arrange for replacement devices in case of malfunctions. Customers can reach out to us via our direct line 0870 9110 000 or through this page: I'm not sure what you mean by the screen not being as good as the old TomTom - will be useful to get some more information on that so I can share with the product team. The number of interactions you can perform with the screen and its responsiveness has definitely been improved substantially. To give some perspective to other readers of your review I would like to outline some of the key points we were focusing on with the new TomTom GO:

1. The Interactive Map + Quick Search
We've put the map at the heart of the navigation experience with the new TomTom GO. The map works intuitively by providing core interactive screen features such as pinch-to-zoom, tap to select waypoints and drag to reposition. You can tap on any point of the map and the device immediately discovers the address and lets you start navigating with one push on the screen. It was important to make selecting your destination fast and easy rather than make you go through multiple address input steps such as ZIP code or coordinates. To add to that, our Quick Search starts suggesting addresses and POIs side by side as soon as you start typing, rather than requiring the complete address like previous models.

2. MyPlaces
You can actually add your own list of frequent addresses to your device via using the new MyPlaces functionality. If you press and hold on a destination, then press the "..." icon for more options you can choose to "Add to My Places" for any address. This actually saves the destination on your map and you can always quickly navigate there when you need to by simply pressing on it on the map.

3. Lifetime TomTom Traffic - via the 3G connection of your smartphone. This is a completely new way for us to deliver traffic and also the first time we are offering our world-class traffic solution subscription-free. More on what makes TomTom Traffic unique can be found here:

In reply to an earlier post on 16 Jul 2013 21:21:05 BDT
theux says:
I wonder what OFCOM would say about calling an 0870* high rate number about a defective product. This answer seems to be like a copy/paste and far from a proper answer. Again TT's customer services is a let down.

In reply to an earlier post on 18 Jul 2013 14:21:15 BDT
Last edited by the author on 18 Jul 2013 14:22:42 BDT
Hello theux, phoning us is just one of the ways to reach out to Customer Care. You can also use email or post questions to our discussion forums. While I did use the same text I've posted to other reviews to represent the focus features for the new TomTom GO 500, the first part of my response gives specific advise to Mr. Bromfield. It's essential customers with issues reach out to us in some way with their personal details so we can identify their account and help them properly. I cannot ask them to post private details on Amazon's public comments.

Posted on 9 Sep 2013 17:36:24 BDT
Last edited by the author on 14 Oct 2013 16:39:53 BDT
Update: In line with what many customers have asked, we have started enabling MapShare functionality on the new TomTom GO models. This is a step by step process as the new models are built up very differently compared to past devices in terms of software.

Since September 5, you can download an update for your device that enables daily download of submitted MapShare changes relevant to your map.

Update 10/10/2013:
Today we have released the first feature software update, version 13.020, for the new GO devices.
We recommend installing this first prior to any other offered updates.

These are the features and updates coming with this release:

- You can now plan a route in advance by choosing a start point and a destination.
- You can now search using single-street or area postcodes.
- You can now report speed cameras.
- In the 3D guidance view you can now pinch to zoom.
- An icon in the main menu and notifications in the driving view now tell you about the connectivity status of TomTom services.
- On the GO 400, GO 500 and GO 600 you can now delete smartphones from the TomTom Traffic & Speed Cameras menu.
- The route bar now shows speed cameras and the first two fuel stations on your route.
- Speed cameras on your route are now shown in the map view and in the guidance view.
- We have improved road signs and speed limits for Australia and New Zealand.
- You can now download premium voices using MyTomTom.
- The keyboard has been improved for entering passwords and email addresses.
- The search interface has been improved.

We plan to have more major feature updates this year based on the feedback we've received from you and all other customers.

Posted on 6 Nov 2013 10:11:16 GMT
Dear Mr. Richard A. Bromfield, wanted to share the latest update we released for our GO devices.
UPDATE 13.030

I am happy to announce that as of today, the latest Navcore Version 13.030 will be offered for download in MyDrive.

This update comes with the following changes:

* My Routes
We have added My Routes to the GO. You can use My Routes to save, retrieve, edit and delete routes, including itineraries with multiple stops.

* Reorder stops (itinerary planning)
When you have planned a route with multiple stops, you can now adjust the order of the stops.

* Drive to a route
When you have planned a route from a starting point that is not your current location, you can now drive to the start of that route. SelectDrive via here, to plan a route from your current location to the starting point of the route, and start following the route.

* Navigate to latitude longitude coordinates
In the search box, you can now enter a specific set of latitude longitude coordinates.

* Warning sounds when speeding
You can now both see a visual warning and hear a warning sound when speeding.

0-5 km/h too fast: the speed panel turns orange.
> 5 km/h too fast: the speed panel turns red.

Now you can also choose to hear a warning sound when speeding:

> 5 km/h too fast: you hear three beeps.

The warning sound can be turned on and off in the Main Menu.

* Time-dependent speed limits
We now offer time-dependent speed limits in the following European countries: Germany, Poland, Sweden and the Netherlands (requires map version 9.20 or higher, which will be released in the near future).

If you are driving in these countries, the speed limit in the speed panel changes depending on the time of day.

Other bug fixes and improvements

* Improved route re-calculation
We have optimised the re-calculation of routes
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