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Customer Review

17 of 17 people found the following review helpful
3.0 out of 5 stars Hardware good, software rubbish!, 23 April 2012
This review is from: Zeo Sleep Manager Pro+ Mobile - Watch, Monitor and Track Sleep, with SmartWake Alarm Clock (Electronics)
I don't tend to review many things on Amazon, but I really don't want other people being as disappointed as I have been with this product.

The device itself is neatly detailed and sits well alongside the iOS devices it is designed to work with. The data is interesting and I should point out I have not suffered any of the discomfort that other users have complained of, even after using it for three months straight.

However whilst I find it interesting to know how my sleep breaks down, the real useful correlations are with the external factors, and these are recorded in the journal.

Unfortunately the Journal is on the website and this employs Flash. So if like the other iOS users you are unable to do this when you wake up you tend to forget about it; or it becomes a chore.

This is a major disappointment and flaw in the usable functionality of this product. The UI is what would turn this from being an expensive gimmicky gadget into a really handy tool for working out how to sleep better.

So 4/5 for the device itself (should have desisgned it to run off a standard USB adaptor instead of your propriety one!)
But 1/5 for the usability and long term usefulness.

The other issue is the cost of the headbands....Ouch! These should be 15-20 for a three pack. Way too expensive at the moment...and unless they make the UI into something people will use it is unlikely that the cost of the accessories will do anything other than rise.
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Comments

Tracked by 2 customers

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Showing 1-3 of 3 posts in this discussion
Initial post: 5 May 2012 13:58:07 BDT
Hi,

Thanks for the detailed review, always appreciate a well-written, fair and balanced testimonial. Glad to hear you found your sleep stats interesting and the Zeo device a nice one.

The irony of a Flash interface isn't lost on us but allow us to give some background. Zeo started off many years ago with what is now called the Zeo Bedside. This uses an SD card to log data, you then upload it to the My Sleep website. This dates from the pre-tablet age. A Flash interface at the time was the perfectly sensible thing to do as it allows for loevely, immersive data analysis, data visualisation and so on.

Then fast forward to 2011 and the Zeo Mobile was being developed. As a small company posessing unique technology, they didn't have the resources immediately to change the My Sleep site to say HTML5. So they decided to launch with a perfectly good app, which gives you the full details of your sleep instantly, as well as a history of your sleeps. The analysis part and the full journal still has to be done on the Flash based website.

Now the Mobile app has been around for 7 months on both Android and iOS, and thankfully working very well, stable etc. they can now shift the resources to addressing your main concern. Throughout 2012 you will see more and more functionality move from the website, to the app. No exact ETAs on this, expect a staggered implementation, but it is very much in the pipeline as it's the obvious thing to do.

Regarding the headbands, remember that it's not just a piece of elasticated fabric. They have unique conductive fabric in there, using special silver coating to pick up the brainwaves at your forehead. At 43.99 for a 3-pack they cost 14.67 each. Lasting at least 90 nights, quite possibly longer if you wash your face before sleep and take good care of them, they cost less than 17p per night. Any other serious sleep recording equipment is closer to 100 a night. So-called "wet" EEG sensors easily cost 40p per use. So just to give some perspective to your concern, at 17p or less per night, it's still very affordable.

As Zeo is taking the market of serious sleep trackers by storm, there is no sign of accessory prices going up, so don't worry about that.

Hopefully you still have your Zeo Mobile. Please be patient and see how the app will be more and more like the website.

Do let us know at Intus if we can assist you with interpreting your sleep data. We've helped tens of thousands, Zeo users and otherwise, sleeping better.

Thanks again for your feedback.

Regards,

James

In reply to an earlier post on 10 Nov 2012 12:13:02 GMT
DeeJay says:
First of all thank you for the review -I also value the Journal and the lack of mobile accessibility with an iPhone.

Dear James, your explanation is clear. I have a strong preference for the way Zeo registrates sleep but by now, 6 months after your feedback, the app still does not contain journal options (as far as I can see on the Zeo website and the Apple App store). Any update on this?
Please note that other apps like Sleep Cycle allow for mobile sleep notes and analysis. I will stick to that until Zeo makes this functionality mobile.

Kind regards,
Erny

In reply to an earlier post on 3 Jan 2013 00:32:30 GMT
M. Gossage says:
Well I was planning to give my zeo another chance...but it looks as though the app still hasn't been reworked to include the journal questions.

This is very dissapointing. I'm also frustrated that the zeo headbands are being offered cheaply in the US as a new year special offer, but nothing for customers over here in the UK. If you were to discount them or offer vouchers to existing customers I'm sure that you would get some take up and I would be happy to start testing your product again. As it is, I'm just reminded of how dissapointed I was 9 months ago and am unlikely to start on this journey again!

Michael
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