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Customer Review

126 of 137 people found the following review helpful
2.0 out of 5 stars Let down by poor SMART TV, 9 July 2012
Verified Purchase(What is this?)
This review is from: (Discontinued by Manufacturer) (Electronics)
PROS

1) Very sharp, even standard definition is great
2) 3d is good - the 2d-3d conversion is great - I really didn't expect this to work!
3) remote is easy to use
4) HD Freview tuner is good.

CONS

1) SMART TV is slow to load - expect this to take 30s+ from standby (the TV turns on quickly but if you are turning the TV on to use the SMART features, best go make a cup of tea. If you have already been into the SMART interface, returning to it is quick
2) The 3D flickers at the periphery of vision this can be distracting - but you forget after a while that the flickering is there if you get immersed in a film
3) the 3D is 'into the screen' - so don't expect things to be flying out at you
4) The SMART Apps are very poor, most don't recognise the optional QWERTY keyboard (e.g. searching youtube requires that you use the original remote and onscreen keyboard) many of the apps refuse to 'see' the keyboard at all, so you will be reaching for the remote very often.
5) BBC iPlayer (pre installed APP) doesn't work, it will say that the TV needs a firmware upgrade but the TV thinks it is up to date.
6) Support is VERY poor, I emailed Samsung support (about point 5) and they were not helpful, so I called them, the man said that the firmware for the 'on-line' install was out of date and said he would send a link so I could download it manually and update via a USB stick, he was confident this would solve the issue (sounded like it was a common problem) - but I never got the email with the link in! - BBC iPlayer continues not to work.
7) The SMART Aps interface doesn't allow you to change the top 2 rows of icons (the big ones), this is annoying because most of them I will never use (or cant use - see point 5)
8) The web browser did not work out of the box it said it was updating but always failed with an error 'ERROR_EXE_001' this took 3 days of continually re-trying to update until the problem was fixed - which seemed to be server availability at Samsung (Early morning UK time worked for me)
9) so far the TV has turned off unexpectedly once and the tuner reported no signal from my aerial once (a power on/off solved this) so it doesn't look that reliable
10) The Smart TV seems to show you adverts on the interface home page (top right corner) - just something to consider if you are used to the TV being a passive device, the SMART TV is closer to a mobile phone in that it uses your viewing habits to market to you - I guess - expect to agree to many 'privacy policies' (I.E. Agree to allow Samsung and all the App suppliers to know what you are watching and when) if you want to take advantage of the SMART TV.

In summary, picture is brilliant, but if you are buying the TV for the internet access and SMART Apps, don't, you will be very disappointed, get a cheaper TV and a Laptop / tablet instead!
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Tracked by 6 customers

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Showing 1-9 of 9 posts in this discussion
Initial post: 10 Jul 2012 13:08:38 BDT
Last edited by the author on 10 Jul 2012 13:11:16 BDT
JB says:
Hi

That's interesting, and I have to agree to a large extent about the Smart TV and the apps. It *is* slow and the internet search takes forever, so basically it's a redundant feature.

There are a couple of other points which I also experienced:

The 3D flicker is something you should be able to resolve using Tools and Menu; if you play around with the configuration, and especially eliminate screen judder, then you should find that the problem goes away.

The iPlayer app is difficult to load, I found that too. The trick seems to be to do it outside of the Smart TV and actually while watching a channel. Product Reveiwer found the answer to this, so see his comment section.

I really bought the TV to use for DVD as well as iPlayer/YouTube/Xbox etc and it's been perfect for that. You're right though, the Smart aspect of it leaves a lot to be desired.

Posted on 10 Jul 2012 23:55:58 BDT
Last edited by the author on 11 Jul 2012 00:04:13 BDT
hi regargd to the iplayer i had to update through usb this is the link http://www.samsung.com/uk/support/model/UE40ES6300UXXU-downloads?isManualDownload=true
when you get the page on the left hand side click on firmware and it will be the top download click on it save it to computer then transfer to memory stick when on memory stick double right click exytract files remove memory stick turn tv off put memory stick into tv turn tv on go to menu go to support then software update select by usb and it will install upadate then iplyer will work

Posted on 18 Jul 2012 14:22:43 BDT
Nasma Jone says:
can you please let me know if 40" es6300 Samsung tv needs internet card or net work adaptor

Posted on 20 Oct 2012 22:02:29 BDT
Last edited by the author on 21 Oct 2012 21:34:06 BDT
YOU WROTE 'In summary, picture is brilliant, but if you are buying the TV for the internet access and SMART Apps, don't, you will be very disappointed, get a cheaper TV and a Laptop / tablet instead!!' I Couldn't agree more very good review! just wish i read it earlier! The smart part of the TV is pants i gave up on it ages ago its a waste of time!!!

Posted on 1 Jan 2013 13:17:03 GMT
Last edited by the author on 1 Jan 2013 13:18:00 GMT
P. M. Rankin says:
I nearly didnt buy the TV because of this review but luckily I took a chance. Maybe you need to do an update on the smart TV because the system is excellent. I bought it to stream netflix mainly and for catup TV. Its fantastic. So pleased with the TV. Its 3D, 2D, HD and Stadard image quality are the best I've seen. Very happy with this TV. Even the Mrs is impressed!!

Posted on 4 Mar 2013 10:14:59 GMT
Muffinbubble says:
I actually bought my TV from a different source (other than Amazon for once), I'm extremely disappointed with the Smart Hub functionality.

The browser still has never loaded for me. I work in I.T and have tried all the usual "fixes" - Firmware is up to date, people suggest setting clock to manual, using Google DNS servers etc, no good. It's laggy, half the apps won't load correctly and it's basically unusable at the moment. Whether it's the Samsung servers or I have a screwed TV - I'm not sure. I can't see how Samsung have got away with this and all these positive reviews, it must be my TV at fault, I'm in touch with Samsung support at the moment but I don't have high hopes.

Posted on 22 Mar 2013 12:06:09 GMT
Lillian says:
Well I just got my SAMSUNG UE40ES6300 Full HD 40" LED 3D TV and I am very happy with I have no trouble getting on the internet except the remote is a little to fiddlely to use so I am getting a wireless keyboard. I do not find it slow at all.

Posted on 26 Apr 2013 08:10:19 BDT
[Deleted by the author on 26 Apr 2013 08:11:31 BDT]

Posted on 26 Apr 2013 08:14:36 BDT
I just wanted to comment on one of your cons: 'don't expect things to be flying out at you'.
I have a 46" same-model Samsung Smart TV and I have to duck when things come hurtling towards me!
I'm not an expert but doesn't it depend on how the film was shot?
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