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Customer Review

1 of 2 people found the following review helpful
3.0 out of 5 stars Not 100% happy, 11 April 2014
Verified Purchase(What is this?)
This review is from: Family Tree Maker Platinum Edition (PC) (CD-ROM)
I had bought a new lap top running Windows 8.1 so needed a new family tree programme. I chose Family Tree Maker as I had been using a previous version for 5 years with no problems. The new 2014 edition on disc would not update on installation so in effect failed to install. I tried several times to no avail and finally called Ancestry direct. The team were very helpful and gave me clear written instructions to install the new programme and a manual patch for the updates.
As soon as I transferred one of my trees the programme crashed and I was back to square one. Again the team were more than helpful and the programme was reinstalled one tree transferred but with only half of the 905 media items.
I have spent many hours repairing this tree to get it back to how it was in a former 'life' I am loath to transfer the four other tress I have in case it crashes again.
My personal view is the programme is not robust enough I am told the patch was to make sure it works with Windows 8.1. operating system but I feel more needs to be done.
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