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Customer Review

2.0 out of 5 stars Wireless and useless, 17 Jun. 2011
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This review is from: HP CN216B Photosmart Plus e-All-in-One Web Enabled Printer (Electronics)
I'm giving 2 stars for this product instead of one because HP got the ball rolling in resolving my issue, but Amazon eventually gave me the refund. I thought I'd add a wireless printer to my new iMac. Apple were recommending this one (although they have now dropped this product in favour of another HP printer). Initially, this printer behaved itself for about a day after I set it up. It's not as slick to set up as other people make out. Printed out a couple of test sheets which were ok. Next day, it wouldn't work at all. It wasn't a simple issue as, when I contacted HP they went through a few suggestions which I tried, but the assistant eventually conceded defeat and offered me a replacement.

At this point, I contacted Amazon and told them my story and they offered a complete refund which I accepted. My gut was telling me the replacement HP offered was going to be trouble too. I'm very wary of purchasing a HP printer again. I'm sticking with my Canon MP600 printer for now. It has a few minor issues compatibility-wise with my iMac, but it essentially does everything I want it too and produces excellent photos too.
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