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Customer Review

1.0 out of 5 stars Given the Manufacturer, VERY poor, 16 Dec. 2013
This review is from: Linksys by Cisco WAG320N Wireless N Gigabit Dual Band Modem Router (for ADSL / telephone line connections i.e BT Broadband) (Electronics)
Having just bought a NAS for backup of my computers, I had requirement for a gigabit-based ADSL router, given I'd used all of the ports on the AirPort Extreme here in the office. Having had a WRT54G several years ago which was rock solid, never needed a reboot, and felt like you could throw it out of a plane and it would be okay, I took the plunge and bought a 320N.

The first alarm bells were raised when I went to the manufacturers website and found something surprising: there are NO firmware updates for this router. Now, you might expect at least one, maybe two, but nothing?

Setup:
If you have experience of setting up Linksys or Cisco home products, then you will find the GUI of the 320 a breeze to navigate, but again, there is a problem, which, having researched on the Internet, is common to this router - it pretty much assumes you DON'T have a static IP on the Internet. I tried many combinations, but just could not set a static IP on this router, so had to leave it as DHCP, which then picked up my static from the ISP....eventually. I say eventually because this improper configuration means it takes literally 5 minutes to reboot this router. If this router was stable, then this really wouldn't be a problem.....

Stability:
OK, so the 320N replaced an ancient DG834GT I have owned since 2005. It was my original wireless network, to be replaced by the aforementioned WRT54G for wireless duties back in 2009, which itself was replaced by Apple's AirPort Extreme last year, for no other reason than 5GHz capability. That said, the DG834 has remained, with its wireless radio disabled, acting as my ADSL modem. The Netgear stays up for hundreds and hundreds of hours at a time. Its the main reason for me keeping it. So the 320N had a rather hard act to follow.

Which it didn't.

The longest I've had this thing stay connected is probably 2-3 days, whereupon it loses connection, and then goes in to the 5 minute reboot / reconnection. This for me is a deal breaker. I've tried factory reset, different ADSL filter, but nothing has made a blind bit of difference. Coupled with the instability, my ADSL sync speed is gradually dropping. I'm rural so this is a huge problem. My sync before swapping the Netgear with the Linksys was about 4Mb/s, its now at 2.9. I shall have to get my IP profile reset on the line, I fear.

Conclusion:
OK, so I might have bought a dud, but I am very disappointed with this piece of hardware. As a home worker I need a stable connection, but since the Linksys has been in service, its been anything but. In a fit of pique yesterday I swapped the Linksys back with the Netgear, which has been up now for nearly 24 hours, with (unsurprisingly) no outage. If there was an alternate firmware, even a third party firmware, then at least I'd have something to try, but the lack of this, coupled with Linksys' non-existent support - which has been hopeless - means I cannot recommend this router.
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