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Customer Review

29 of 32 people found the following review helpful
4.0 out of 5 stars Approach With Caution, 25 Feb. 2009
This review is from: BT 150 Digital Baby Monitor (Baby Product)
Would urge caution to anyone contemplating a purchase of this item. Our parent and baby unit have consistently failed to link reliably. In the absence of anything resembling customer support from BT (the supplied email address in the user guide is invalid; the support line phone is never answered) we have had to request a replacement from Amazon. The only positive has been Amazon's exemplary customer service; a replacement has been promptly dispatched without question.

Update (7th March 2009) The replacement unit that Amazon has shipped out to us has worked perfectly. On close inspection of the new unit and its documentation, it appears to be from a later production run (2008 as opposed to 2007 for the failed unit). The documentation now carries the correct customer care phone number (0808 100 6554) and the bogus email address has been removed.

Feb 2011: update to reflect satisfaction with replacement unit.
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Showing 1-4 of 4 posts in this discussion
Initial post: 19 May 2009 12:37:00 BDT
Doug says:
If the new unit is so much better than the old unit, should you not update the star rating as well?

Posted on 20 May 2009 23:21:07 BDT
I agree, products do occasionaly slip past the Quality Control and may need a replacement, however seeing the fact as a replacement was issued immediantly and new one works perfectly, i think the rating and review of the products needs updating, seeing as how the particular monitor you had recieved may be from an older batch.

In reply to an earlier post on 3 Feb 2011 11:05:21 GMT
Hello. Thanks for your comment. I have updated the rating which, as you have pointed out, is only fair.

In reply to an earlier post on 3 Feb 2011 11:05:34 GMT
Hello. Thanks for your comment. I have updated the rating which, as you have pointed out, is only fair.
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Location: Dublin, Ireland

Top Reviewer Ranking: 5,269,892