89 of 91 people found the following review helpful
Issue with lid... (Resolved),
This review is from: Brabantia Touch Bin, 50 Litre - Brilliant Steel (Kitchen & Home)
I bought this bin years ago, and was very happy until...
I too found that the lid failed, which was irritating as the
default is that the lid gaped open in 'up' position.
However - and I'm not sure how hard the previous correspondant tried - I must say that the customer services were polite & helpful, and sent out a replacement lid at no charge, even though I had no receipt.
From this "no questions asked" replacement service, I suspect that this was a known design issue. However I can't fault the service.
If anyone has issues the Brabantia customer service number is
0870 240 7641.
Ironically I would say that as this issue was resolved so helpfully, this gives me more confidence in buying products from the company in the future, as I know I won't be fobbed off.
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Showing 1-2 of 2 posts in this discussion
Initial post: 27 Dec 2009 19:42:55 GMT
S. Yuen says:
The Brabantia support number has now changed to: 0844-873-5848 (December 2009)
In reply to an earlier post on 30 Mar 2011 23:09:10 BDT
Hi to repair your bin lid catch i found replacment on Item number: 260758985969 buyabargin2day
Brabantia bin lid clip latch catch/lock spare repair
hope this helps
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