Customer Review

24 of 29 people found the following review helpful
1.0 out of 5 stars Bitterly Disappointed, 7 Sept. 2013
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This review is from: Interlocking Gym Garage Anti Fatigue Flooring Play Mats 16sqft D- Easimat Branded (Misc.)
I bought this product to use on the floor in my garage, the garage is used as a storage area and as a mini gym but is not used to store a car. I bought the mats in November 2012 and they are easy to fit and they looked good. The problem occured some time later in the summer when the outside temperature increased and it made the mats warp out of shape . I contacted Amazon and they said that unfortunately they only provide a 90 day guaranteed period for problem goods. Amazon asked me then to contact the seller and explain the situation to them.The seller said to go out and buy some sticky tape to put on the underneath of the mats and leave a gap of approx 10mm around the edges, so I did this and still the mats stayed warped and out of shape.The final straw came when my wife tripped on the mats . I contacted the seller and explained the situation via email and they said to see there returns terms and conditions . So I sent them some photographs of the mats whilst on the garage floor and I explained to the seller that there was no mention that the mats may change shape if the weather warms up in product description that I read on the Amazon web site. The bottom line is I have spent £113 on mats that are now dangerous and I have had to take them up and replaced them with carpet tiles. The seller will not refund my money. I am very disappointed with the SELLER.
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Initial post: 17 Feb 2014 21:30:53 GMT
You should be able to claim against them on the basis of the Sale of Goods Act. Your issue is with the vendor, though whether this is Amazon or the actual seller is unclear to me. There is advice on the Citizens Advice Bureau website - see http://www.adviceguide.org.uk/england/consumer_e/consumer_common_problems_with_products_e/consumer_what_you_can_do_about_faulty_goods_e/complaint_about_faulty_goods.htm
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