Customer Review

3 of 6 people found the following review helpful
1.0 out of 5 stars Don't Buy This!, 27 Jun 2011
This review is from: T&G Good Housekeeping Rectangular Chopping Board in FSC Oiled Beech, Small (Kitchen & Home)
I bought a T&G Woodware beech chopping board from Good Housekeeping and after less than six weeks use it had started to warp. I contacted Good Housekeeping and they got back to me to say T&G Woodware have asked them to tell me to e-mail photos of the warped board, I didn't know how to do this so they sent me a pre-paid postage sticker so I could return the board for inspection. After waiting two weeks I received a package and I thought great, they have replaced it, no they haven't! They have returned the original board with a letter stating that "the bottom of the edges are swollen", correct, this is why I returned it. It also stated "boarding joints along the centre of the board are swollen and raised", absolutely correct, this is why I returned it, and then it went on to say "the board has been soaked or stored in damp conditions at some point which is contrary to our care instructions". I then contacted the company and explained that the only damp conditions I am responsible for is putting it into my kitchen sink to clean after use and then it is left at the back of my sink to dry over night. T&G Woodware refuse to accept my account of what care the board has had and insist I have in someway misused the board. I said I intended to contact Trading Standards and the lady said Trading Standards wouldn't be able to help me and she was correct, it would seem I have no means of recourse. If this has taught me one thing, it's that sometimes it is best to deal with a known reputable company. I think I'll just have to put this one down to experience and be thankfull I didn't loose too much money.
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Showing 1-1 of 1 posts in this discussion
Initial post: 12 Jun 2012 19:18:22 BDT
Last edited by the author on 12 Jun 2012 19:19:06 BDT
bundicus says:
I have one of this companys boards. It is perfectly OK. I would suggest that leaving the board to rest in the water that has drained off it has caused the problem. Wood is a natural material and will warp if you leave it to dry overnight. Common sense says dry it. If you want a board that can be left overnight, get a plastic one.
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