16 of 23 people found the following review helpful
Clear, concise and inspiring,
This review is from: Defensive Design for the Web: How to Improve Error Messages, Help, Forms, and Other Crisis Points: How to Improve Error Messages, Help, Forms, and Other Online Crisis Points (Voices That Matter) (Paperback)
Murphy's Law applies just as much in the online world as in the physical one: if something can go wrong, it will. How we deal with those situations is what makes the difference between good web designers and great web designers.
37signals' book throws its readers straight in there, no messing about: screen grabs of sites, pointing out the bad design decisions and highlighting the good. Simply laid out, 37signals' book allows the examples to speak for themselves, adding just enough information to back up their reasoning and no more.
Peppered throughout the book are a selection of "head-to-head" comparisons: on the left-hand page, a site that makes a fundamental mistake; on the right, a competitor that gets it right.
This book can't make a bad designer a good one. But if you're a good designer, it will help you improve no end.