Customer Review

18 of 22 people found the following review helpful
1.0 out of 5 stars Don't buy from Geofossils (they go by many names), 7 Nov. 2013
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This review is from: Natural Therapeutic Himalayan Salt Lamp
I have had three salt lamps from Geofossils - they use different names as you will see when you look through the salt lamp section on amazon. All three lamps broke within days and I sent one back only to find that he replacement would break. i really wanted one as they do look lovely - when the third lamp broke I was furious and asked for replacement bulb and cable to be sent (the bulbs they use are cheap rubbish) I waited for two weeks for this to arrive after being assured several times by the company it had been sent first class. It never turned up, still hasn't. In the end I asked amazon for a refund which I am just waiting to receive - I would advice anyone to steer clear of this cowboy company
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Tracked by 2 customers

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Showing 1-3 of 3 posts in this discussion
Initial post: 25 Jan 2014 15:01:57 GMT
Paula says:
Hi

The bulbs over heat and blow very quickly in this sort of lamp. I use LED bulbs in mine and they have lasted years as they don't get very hot. LED bulbs are very expensive to buy. The seller would have to charge twice the price for the item if they included LED bulbs, but a little advice from the seller and an option to purchase a compatible LED bulb would be useful.

I hope this helps.

Posted on 8 Jul 2014 06:05:34 BDT
We have had a similar communication with this company. We notified them that the lamp was damaged, they eventually asked us to return it, when we did and advised the cost of postage (which we expected to be refunded) they said they had already emailed to advise they had posted a new light fitting. Fortunately there is a trail of communication on Amazon and all it shows are my submissions requesting a resolution.

They deny receiving the returned article (fortunately we tracked it) and the replacement fitting has still not been returned. I am sure that the product is lovely when it works. I would not recommend you buy anything from this company

In reply to an earlier post on 13 Sep 2014 19:19:51 BDT
Tracy S says:
Hi Paula. What LED bulbs do you suggest for the salt lamp?
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