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Customer Review

18 of 22 people found the following review helpful
2.0 out of 5 stars Fujitsu S1500 Scansnap Scanner, 11 Aug. 2010
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This review is from: Fujitsu ScanSnap S1500 Document Scanner (Accessory)
Purchased Scansnap S1500 (PC version)on recommendation here & elsewhere. Not the prettiest of office accessories, rather angular and clumpy in appearance. Document catch tray rather flimsy. Not TWAIN or ISIS compatible so, as others have said, it will only work with dedicated Fujitsu & their partner software (I knew that anyway). Im running this under Windows 7 64bit with Intel i7/930 12GB Ram - so its not a snail PC im running. It takes a while to run round the houses and work out which is the latest driver set as the CD it ships with is XP (SP3)compatible so it means downloading new driver from Fujitsu web (For me that was two files 256MB & 60MB respectively). Likewise, Adobe 9.0 Standard that its shipped with, also needs updating. You have to 'push' the OS to accept the latest drivers otherwise Win 7 installs its own oudated set of drivers which has a few glitches when you try to use the Scansnap software. When it works it scans very swiftly and better than any HP have on offer. Im getting around 15 documents per minute ... when it doesnt jam which is probably 25% of the time. Its still not working right; the system hangs sometimes especially after a paper jam. It seems the only way to continue scanning is to unplug the power & repower up as there is no on/off switch on the scanner. So overall, Im not very impressed. An improvement on HP's efforts (their drivers are dreadful), however the S1500 is overpriced and over-rated for what it is. If the gadget regularly jams then its a pain. Its not shipped with a hard user manual but dvd manual only. The documentation recommends cleaning every couple of 1000 scans to prevent jamming but Fujitsu cant be bothered to include a starter cleaning kit which would only cost them a few pence. I'll persevere for a few days but if it continues to 'hang & jam' its going back. Im not convinced that this scanner is Win 7 64 compliant despite what Fujitsu claim. I only gave the S1500 2 stars because HP are worse ... and after 13 years of HP scanners I give up!Fujitsu ScanSnap S1500 - Document scanner - Duplex - 216 x 360 mm - 600 dpi x 600 dpi - up to 20 ppm (mono) / up to 20 ppm (colour) - ADF ( 50 sheets ) - Hi-Speed USB
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Tracked by 2 customers

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Showing 1-5 of 5 posts in this discussion
Initial post: 8 Mar 2011 12:01:24 GMT
Avi D Reader says:
I wish I'd read this before I bought it, it surely isnt Windows 7 64 compliant on my machine!

Posted on 6 May 2011 10:35:38 BDT
I don't know why you have had so many problems, i have mine working on Windows 7x64, Vista x64 and XP. I bought mine before Windows 7 was launched, so i did download an update to make it compatible. I simply followed the instructions and wizard and everything installed and worked first time. To power it off, you don't need to unplug it, mine powers off automatically when i close the cover - you can see this because the blue light on the scan button goes off when you close the cover. If you are having jams on the scanner, wipe the rubber rollers with their cleaning product or even with a very slightly damp cloth.. as long as you do that periodically, it works perfectly.

Posted on 7 Jul 2011 11:31:11 BDT
Sofie says:
I also have this scanner and I am surprised about the review. I have it running on XP, Vista and Win 7. The updates are actually easy, you only need to right-click the ScanSnap icon, go to help and online updates. It grabs the latest driver and installs it. If you go on the web, it might indeed be difficult to know which one to choose... The fact that it jams 25% of the time was probably what most surprised me! Although it does sometimes, I hardly every have any issues. If that's really the case, I would return it indeed, I'm sure that something must be wrong with this specific device. One last comment regarding the fact that it only works with the software included. It's not exactly true, but I agree it, it won't connect through ISIS or TWAIN like other scanners do. You can however send images to any application that can open PDF or JPEG documents. If you are looking for nice tips and tricks, I would recommend having a look at their website, they offer a lot of nice articles that can come in handy. This one for example explains how to add an application to the ScanSnap manager: and the "marketplace" lists a few of the other applications you can work with. A very useful site! I appreciate the ease-of-use over the fact that it doesn't have the ISIS or TWAIN driver!

Posted on 15 Jan 2013 15:15:44 GMT
Last edited by the author on 15 Jan 2013 15:16:23 GMT
I am running this on Windows 7 64 bit, having previously run on Windows 7 32 bit, and have had no problems on either system (different PCs). The only time I get paper jams are when I expect them i.e. I am chancing my luck with something my teenage son has had in his pocket for a week. And when I do get a jam they are so easy to recover from, and I can still scan the creased/torn document just by putting it in the carrier sheet supplied with the ScanSnap.
I can't believe you reviewed the same product as the one I am using! I go out of my way to find things to scan simply because it is so quick, easy, and of high quality.

In reply to an earlier post on 20 Nov 2013 22:42:01 GMT
S. Wilson says:
Are the scans photo quality? I've only found flatbed scanners so far that are e.g. Canon Lide series
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