Customer Review

3 of 4 people found the following review helpful
1.0 out of 5 stars Don't buy a Geemarc CL7400, 1 Feb 2014
This review is from: Geemarc CL7400 Amplified Wireless Digital TV Headset. Also for PC, MP3, iPOD, HiFi- UK Version (Electronics)
I bought one of these for my wife (Christmas, 2013) and it was February 2014 before we got it working. That required extensive technical help and assistance from people who really do know what they are doing and in the end it just decided to work, when it felt like it, for no apparent reason that anyone could figure out.

We're not elderly, we're quite tech savvy and fortunately have access to many people who are more so; but how any elderly person living alone is supposed to deal with this product is beyond me.

Quite apart from the difficulty of setting it up it is temperamental and the sound quality is affected by a light background hiss. Any one who is hard of hearing would find this potentially difficult.

When it sits on the charger (on a flat granite surface) the headset is a razor-blade's width off the surface, which means that unless it is absolutely perfectly set the ear pieces touch the surface and lift it off the electrical contact points.

It sort of balances precariously on the charger and doesn't 'clip' into place. I think it's supposed to look cool but in design, form should follow function and this design is functionally flawed. Hopeless for elderly people.

The slightest touch - even the breeze of someone walking close by, or the dog's tail wagging several feet away - can move it. The electrical contact is then lost and unless you happen to notice that the (small, awkwardly placed) charging light has gone out you'll find there's no charge when you come to use it.

This is ridiculous for a product which will have in its target market elderly people whose sight and other senses are weak. It's almost as if there was zero in-field testing before the product was launched - how can they regard this as acceptable? What on earth was going through the brand manager's mind when this design was approved?

I had to buy a cable for it because it would not work wirelessly, but it wouldn't work on the cable either.

It now works wirelessly, but not on the cable. Go figure.

Indeed, plugging the cable into the headset has the effect of switching off the headset, which is maddening.

Sometimes, by the way, it just decides that however much pressing you do, it will not switch itself on. In that event the only solution is to leave it for another day and hope it works then, which it might or might not do.

Plugging the transmitter into a 12 month old high-end Samsung TV will give you quite good sound, on a channel different to the one you are watching. We solved that by plugging it into the satellite box instead. If you don't have a satellite box I have no idea what you do.

Emailing the help desk is of no use - they ignore you (I wouldn't be surprised if they are inundated).

I came very close to returning it as being unfit for purpose and probably should have done so but that is so much hassle when you're busy. It now works after a fashion, and if it feels like working; we've settled for that - but we shouldn't have done.

The design is poor, the technology flawed. Something like this - particularly when part of the market will be elderly people - should work instantly, straight out of the box. That is an unrealistic expectation for this product.

I am very reluctant to leave bad reviews but it's difficult to see any redeeming features in this product and since the company didn't have the common courtesy to reply to my wife's email asking for help, we have no other means of registering dissatisfaction.
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Showing 1-1 of 1 posts in this discussion
Initial post: 3 Feb 2014 18:56:40 GMT
Dear David,

We at Geemarc are very disappointed to see your scathing review. Your experience really does not seem to fit in with the reports that we are getting back from our other customers and professional product reviewers.

We would be interested to know where you purchased the unit from as the review shows that you did not purchase the unit from Amazon. Had you bought it from Amazon then you would have been able to return it within 30 days. If it is faulty as you claim then if you send the purchase receipt to us at Geemarc and we will arrange for a replacement.

Regarding the points that you made:

* The unit has been universally welcomed due to the high sound quality. This is particularly noted at the very high volumes that this unit achieves. If there is a hiss then either the unit is faulty (which can happen to the best of companies) or you have connected it to the wrong port on your TV or Audio system. Geemarc has a UK based helpline open 5 days a week from 09.00 - 16.00. The helpline will assist you with connecting the unit if this is the problem. Telephone number 01707 384438
* The headset does have to be pushed back into the unextended position when replacing the headset on the charger. One of the ideas of this product is to offer our customers a more modern product design. It is also possible to charge the headset with a micro usb charger of the type used to charge many smart phones without putting the headset on the charger.
* We have checked our emails and we have no mails from you. Please advise what email address you sent the mail to. I can categorically guarantee that we answer all emails. You will see that we also answer all postings on Amazon to either thank our customers for the review or to try to help with the issue so there is ABSOLUTELY NO WAY that we ignored your mail. If you do in fact look at our reviews you will see that we have thousands of reviews and the vast majority are 4 or 5 star reviews.
We look forward to hearing from you at customerservices@geemarc.com or on the helpline between 09.00 and 16.00 on 01707 384438.

Best regards,
The Geemarc Team
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Location: Epsom, UK

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