Customer Review

38 of 41 people found the following review helpful
2.0 out of 5 stars buy with care, 18 Aug 2013
This review is from: TomTom Start 25 5" Sat Nav with Europe Maps & Lifetime Map Updates(45 countries) (Electronics)
If you can keep it working then it works fine as a sat nav and is as accurate as any I have used. The plus points would be the lane tips and the graphics.

however Tom Tom has a few problems. firstly mine stopped being able to find GPS satellites. The update for that seemed to work ok. However the latest updates were a nightmare. Finally managed to get the updates installed but in doing so the application wiped the maps so now I am left with an updated sat nav that does not contain any maps. The support and software updates make this not worth the money in my opinion. Works fine until you need to update the device software and GPS fix software. Then it starts to go horribly wrong.

buy one with knowledge that after a period of time it will be easier to buy another one rather than update it. Lifetime map updates guarantee is something that sounds great but you will spend many hours cursing your PC to get it working
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Showing 1-1 of 1 posts in this discussion
Initial post: 20 Jul 2014 15:48:23 BDT
Martin says:
Fully agree with you. The Tom Tom Start 25 is a nice looking Sat Nav with its 5" Screen. There are two suckers with this device , the first is the one is built into the rear and that fits to the windscreen with a twist. The other sucker is the customers who buy them.
WHY?. Well Free Life Time Maps is a play on words. Its only as long as that particular model is manufactured. The other problem I found was my device on unpacking was 11 months out of date, maybe due to the time on the shop shelves. Speed camera updates have to be paid for. Cor, talk about give them the Razors but Charge them for the Blades.
Of the Tom Tom website and "getting started" web page, Well I went through the usual registration formats, then proceeded to down load Mapping Updates, 5 bloody hours later the download and Tom Tom servers would not recognise the Sat Nav as connected to my newish Toshiba Laptop (windows8), I also have another old Laptop Acer with Vista, and copied everything to that as well. Yep, Tom Tom web servers and the "connect to and install updates to my Sat Nav" via either laptop would not work. I tried re-downloading several times (over 20 hours of monitoring the computers), and everytime failure to install to Sat Nav was the result yet it was clearly connected via appropriate cables.
I contacted TomTom, who came back with the usual platitudes. On the Tom Tom users forums the problems are RIFE and worldwide with Tom Tom users complaining that the Tom Tom manufacturers know their end user downloads are problematic. WOULD I RECOMMEND A TOM TOM START25 to Family Friends or anybody else, the simple answer is NO, NO, NO. Buy a good road map atlas, check out a route, look at via Google Earth, make short notes and clip the route to your dashboard. I tow a caravan and I need a reliable device, and not one where even the road MPH speeds are out of date due to old Maps. I suggested to Tom Tom via their customer services that they rename their products Tosh Tosh as IMHO thats what they are, expensive out of date Tosh.
Put it another way, I wouldn't buy a newspaper today with last years' news in it.
Needless to say the Sat Nav went back to the shop for a full Refund as not fit for purpose and that Tom Tom have a duty of care to ensure their products are uptodate and not cause users to speed accidentally on urban roads that have been MPH reclassified.
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