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Customer Review

26 of 28 people found the following review helpful
3.0 out of 5 stars Great with one fatal fault..., 13 July 2012
This review is from: House of Marley Smile Jamaica In-Ear Headphones - Rasta (Electronics)
Like many other reviews, I concur that these headphones are great, (and not just for the relatively low price). Lots of positives: eye-catching; great, punchy sound; good base; comfortable; novel build materials; pleasant company ethics even! BUT these little buggers have one design fault; (and your product is only as strong as its weakest point), namely: poorly secured wires!
After reading multiple reviews I can see how others were as perplexed as I was when, after a matter of months of fairly prudent and delicate use; keeping them in their little cotton case etc., one or both of the headphones cuts out. Upon further inspection I noticed that the only thing absorbing any naturally-occurring tugging on the wires is a little knot someone has tied in the cable just inside the perfectly-formed recycled, wooden casing, (presumably to stop it being pulled out of the earpiece), which, of course, is not secure enough and eventually means the wires slowly work themselves out of the back of the casing over time and eventually the connecting end tears from the soldering points at the back of the speaker!

Fail.
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Comments

Tracked by 2 customers

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Showing 1-7 of 7 posts in this discussion
Initial post: 1 Nov 2012 12:08:45 GMT
microphonic says:
I have had the identical thing happen to my pair of earphones. The right ear bud has stopped working after a few months of minimal and cared for usage. The wire feels loose with no strain relief. What is worse is that I have made a couple of attempts to contact House of Marley through their social media and website feedback form and have received no reply or response at all.

In reply to an earlier post on 1 Nov 2012 12:27:18 GMT
Oscar says:
The good news is that, if you have a soldering iron, you can fix it quite easily yourself. I tried this and it worked a charm.

Posted on 4 Feb 2013 20:10:00 GMT
De says:
thanks for the review but does it happen to other people

In reply to an earlier post on 5 Feb 2013 11:59:50 GMT
Oscar says:
it seems it does from reading other people's reviews and also I opened mine up to fix it by re-soldering the connection inside and it looks like it's a design fault. The headfones will last for a while but like most modern products - aren't solidly built. Saying that - previously I had bought a more expensive pair of Sennheisers and the same thing happened with them. So for the money they may be relatively ok...

Posted on 3 Apr 2013 19:04:21 BDT
A. Stenberg says:
Not trying to be a prick or anything but i guess as most of the time you get what you pay for. Next time try aiming a bit higher and for instance go for the House of Marley Redemption Song model instead. Sure they are over twice the price but i have had mine in my pockets (without any carrying pouch) for most of the year i have owned them and a couple of weeks ago they even went through a cycle in the washing machine and they are still working perfectly fine. Only damage so far from the little laundry incident is that on the left headphone the little metal looking thing on the back of the headphone went missing. Still sounding good though. :)

In reply to an earlier post on 4 Apr 2013 16:00:23 BDT
Oscar says:
Thanks for the reply - I like the sound of the Marley's so I might try the Redemptions out.

Nice one.

Posted on 8 Sep 2013 09:57:49 BDT
Last edited by the author on 8 Sep 2013 09:58:03 BDT
Tsoi In Yau says:
Holy cow I wish I had seen yr cm earlier!! The right ear bud is barely working now...and I have only used it for 10 months....damn!
Hope they can help me fix it as I still got the receipt!
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Review Details

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3.9 out of 5 stars (127 customer reviews)
5 star:
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4 star:
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