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Customer Review

306 of 318 people found the following review helpful
2.0 out of 5 stars safety flaw, 2 Feb. 2010
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This review is from: Philips HD4644/00 Energy Efficient Kettle, 3000 Watt, 1.7 Litre - White (Kitchen & Home)
Perfectly good kettle to start with. After about 8 months I thought I'd been dripping water onto base as I put kettle on it. After another month, the base would be full of water after the kettle had been standing overnight.There was obviously a leak from the base of the kettle. The replacement kettle only took 6 months until it started leaking. Now on the look out for another kettle. The problem is, most reviews are written soon after purchase and don't really give you a chance to see if a problem develops later.
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Showing 1-10 of 39 posts in this discussion
Initial post: 27 Feb 2010 11:04:54 GMT
David F says:
Was just about to buy this kettle for a second time based on the top reviews it was getting. My previous 4644 (about 18 months old) developed a leak and as I could not see any other comments on this, presumed my leak was just a one-off . . . until I read this review with exactly the same thing happening as my one; so BEWARE, don't trust the reviews from those who have not owned this kettle for long - there must be a design flaw in the base that develops over time (shame, as the kettle speed of boiling is good!)

Posted on 21 May 2010 13:13:38 BDT
Voyager says:
I've owned a previous model Phillips kettle: bought because previous Phillips products have always been reliable. Not so kettles however! Both the original and 2 replacements leaked from new. While I still trust Phillips electronics; I would never buy another Phillips kettle.

In reply to an earlier post on 13 Jun 2010 00:06:39 BDT
Rizza says:
Mine also developed a leak and was about to replace it with the same thinking it was a one off fault, but it clearly seems to be a design fault.

Posted on 4 Aug 2010 08:07:43 BDT
Norwici says:
My example of this kettle did the same leaking and then caused £400 worth of damage to the electrics in our house, including requiring the installation of a new consumer unit. The electrician condemned the kettle and said that if we had not been at home our house would have burnt down. Buy something else.

In reply to an earlier post on 19 Aug 2010 12:01:13 BDT
Paul Dennis says:
How on Earth did it cause £400 worth of damage? Surely a leak would just blow the fuse / trip switch? Unless you had a very out of date fuse board like the domino fuses with the copper wire in the middle? If that was the case then it would have been wise to upgrade the electrics anyway. Wonder if the electrician was giving you a scare story and then a large invoice?

Posted on 6 Oct 2010 16:01:37 BDT
Brockley Man says:
Sadly i can only agree with the comments on here. It worked fine for about a year and then i started noticing the water in the base. I tood to emptying the kettle after each use but eventually it just leaked when boiling too. Seems to me this is a common flaw with cordless kettles as i had a Kenwood before this that did the same thing -perhaps its the limescale in the water that does it but i have tried to descale regularly. Shame as the kettle design was nice. However, i did find the spout could poiur water in all directions at times!

Posted on 15 Nov 2010 16:38:15 GMT
S. Watkins says:
Bought mine in March, it's now November and it's started leaking. Very poor.

Posted on 25 Nov 2010 13:34:44 GMT
That is exatly what happened to our kettle - I thought someone had dropped it but no! obiously phillips need to work on it. THank you for sharing!

Posted on 27 Nov 2010 00:11:19 GMT
Maverick says:
Ours always had a small amount of water leaking to the base and the manual said this would happen. However it became seriously leaking and shutting off after about 15 months. Removed the base and noticed the electric contacts were corroding, so obviously the water must have leaked in for sometime. Now looking for another, shame as it was a great when it worked.

Posted on 6 Jan 2011 10:53:45 GMT
Last edited by the author on 6 Jan 2011 10:54:28 GMT
Bookworm says:
We have had exactly the same problem. The first one leaked after a year and we had it replaced, as we were assured there had been no such previous reports. The replacement is now leaking after about a year and so we will not buy Phillips again
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