If you have found that your USB cable doesn't fit as tightly as you would like, please contact our support department and we'll be happy to send you a replacement. You can find the support contact information at http://support.wdc.com/contact/index.asp
Our new My Passport products use a standard Micro USB connector. This connector was recently adopted by the cell phone industry and a standard for cell phones, so you will be seeing it much more regularly going forward. Additionally, it was designed to be more durable than the Mini USB connector, so is better suited fur use with product that may be frequently unplugged, such as a portable hard drive.
Concerning the Smartware, Western Digital is seeking for continuous improvment.Therefore, as result of the feedback we've received from users such as yourself, we've made changes to WD SmartWare. We have recently released a new version of WD SmartWare for Windows as well as a stand along utility that will allow you to disable the Virtual CD functionality that is used to simplify WD SmartWare installation. You can find more information about the update at the following link: http://www.wdc.com/wdproducts/updates/?fa
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