24 of 25 people found the following review helpful
BEWARE - no warranty from WD,
Verified Purchase(What is this?)
This review is from: WD 2 TB for NAS 3.5-inch Desktop Hard Drive Including WD Express Warranty (Frustration Free Packaging) - Red (Personal Computers)
This review focuses on the unit as advertised, not the actual performance of the HDD itself.
It arrived promptly and well packaged. The first thing I did was go onto the WD website to register it and input extended warranty code (this comes in a booklet with a scratch panel). This is where the problems started, as once the HDD serial number was input it was then reported as "NO LIMITED WARRANTY". According to the WD website this means the product was originally sold to a system manufacturer - i.e. Not a retail product!!!!
Amazon's response was to send a replacement which, when I tried to register it, gave the same status from WD.
I reported the situation with the second HDD to Amazon, and they said they would look into it - but here I am 4 weeks later none the wiser. WD have dragged their heels on this as well. I raised the issue directly with them when nothing was forthcoming from Amazon, and I've had to provide photographic evidence of the unit along with copies of the receipt as proof of purchase. They say they are chasing this up with Amazon, but meanwhile I'm left waiting to know if the HDD does actually have the extended warranty I specifically chose and paid for before I can use it - or indeed any warranty at all!!!!
Shameful service all around, and the cost of telephone calls to customer services has added a significant premium to the total cost of the product. I did read the reviews of others who had experienced similar, but naively though Amazon would have sorted this - clearly not.