4 of 4 people found the following review helpful
Don't buy VAX customer support non existent after 12mths,
This review is from: Vax libretto cordless handheld vaccum cleanerAn otherwise well designed hand held vacuum but the lead acid battery gave up the ghost after 13mths; just one month outside the VAX warrenty of course.
I phoned VAX customer care line and was told it is no longer sold and they don't have any spare batteries they could either sell or send me. Their suggestion was to take it to somewhere like Maplin and try and buy a replacement battery oneself.
NOT the response you would hope to get from a company that likes to make out it is the leader in vacuum cleaners. I still have an original orange VAX cleaner still in use but they are not the company they used to be.
A google search will reveal that lots of people have had this problem with the battery dying after an unacceptably short time - indeed one other reviewer was lucky to have it die before the 12mths and got a replacement. However there are people reporting that replacement of the battery gives it a new life so I will give it a try.
Think TWICE before buying VAX