Customer Review

23 of 24 people found the following review helpful
2.0 out of 5 stars OK-ish, 7 Jan. 2011
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This review is from: Microsoft Office Home and Student 2010, 1 User [Product Key Card] (PC) (Office Product)
This product is OK-ish but the MS service is awful. After sales service and technical support are an integral part of technology products from companies of this calibre.

I had a number of issues with MS Office and Microsoft were very unhelpful. The online product support sites are useless and extremely technical.

It is virtually impossible to get any help on product issues and especialy product key issues and the like. For the amount you pay for MS products the service is unacceptable. You can have an invoice, original disks, a record of the transaction and payment but if you misplace your product key they will ignore you and treat you like persona non grata (even though yo paid top dollar for the product).
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Tracked by 1 customer

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Showing 1-3 of 3 posts in this discussion
Initial post: 1 Mar 2012 01:10:24 GMT
TrueBlue says:
I always feel blackmailed when I buy Microsoft Office as I KNOW right from the start that its customer service is non-existent ... one of the worst on the planet. Arrogance due to size, methinks.

In reply to an earlier post on 10 Jan 2014 13:09:49 GMT
roughjock says:
I could not agree more. I am stuck in a loop and Microsoft are not interested

In reply to an earlier post on 26 Aug 2014 11:19:13 BDT
S. Patel says:
I've dumped MS and am using Open Office - totally free and does everything I need perfectly well. There is a learning curve, but its not to do with the layout (similar to older Office versions), its just that a few functions/tools worked differently and I found them difficult to fathom (such as the layout/sectioning in word processor). I guess part of the problem is I've been so indoctrinated in MS Office for so many years. So far it seems to work well enough with MS Office file formats, though not perfect. However, a plus is that it natively uses the Open Document Format.

The thing people have to remember is that it is only a matter of time before everyone will need to pay MS a monthly fee forever for their software. Best to get out now if you can.
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