Quote from Mike's Review before he changes it again which he makes a habbit of........
"There was torrential rain and it was quite windy (50MPH gusts) last night and do suspect this was part of the problem. I was able to confirm this after I took the motor inside and dried it out. Now it begins to function again. So there must be a poor seal on it somewhere. If this device cannot cope with being outside in British weather then it is not fit for purpose for use in the UK.
Something else I noticed is that this device appears to have no IP (ingress protection) rating. This means it has never been tested under controlled wet/wind conditions. In fact this advert does not specify the unit is waterproof. So unless your going to build a shelter/roof for your dish+motor then this device can never be guaranteed to work in the rain"
Poor seals on it ? Not fit for British Weather ? Not waterproof ? Seriously Mike are you having a laugh ?
This motor we sold you is a rebadged SG2100 which is famous worldwide & which has been sold in countries with climates much harsher than the British weather !
It was reviewed by the What Satellite Magazine in NOV 2012 and came out on top when it was pitched against 3 other leading brands including Technomate & Superjack. So I think this speaks for itself unless What Satellite do not know what they are talking about ?
We have sold 1000's of these and have never had anyone claim they are not waterproof, neither have we had so many insults, threats of small claims court, demanding IP test reports from us for this product over a problem that is not even motor related. Checked your coax cable & LNB for water ingress ? Have you got an IP test result for these to confirm ? Serioulsy You have too much time on your hands and think you are some sort of expert reviewer (going by all your other reviews on here which are a amusing read) when you clearly don't know what you are talking about half the time.
We inspected your motor and it was fine. No water traces found inside, no damaged seals, no PCB damage. The motor actually worked as it should so there was nothing to warrant on it, the only damage to it was damage that you caused to the motor arm which was in a right mess when we got it back, "Light Filing" as you put it ? I have never seen such a mess and you even asked us and expected us to change this damaged arm for you to a 40mm one as you put it on your letter. You have some nerve!
We will be refunding you for this product as im fed up with your attitude and the way you talk to our staff. Your refund will be less the damage you did to the motor arm which now needs replacing and the missing back brackets and U Bolts you decided to keep for yourself.