Customer Review

7 of 8 people found the following review helpful
2.0 out of 5 stars Disappointing with Wi Fi Problems, 15 Aug. 2014
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This review is from: Kindle Paperwhite, 6" High Resolution Display with Next-Gen Built-in Light, Wi-Fi (Electronics)
We already have a Kindle Fire which my wife loves, mainly for books. I bought her a Paper White because I thought it might be even better for reading with a superior battery life. In fact it was a disappointment mainly because it refused to connect with our home Wi Fi . When I got telephone help from Amazon, the first adviser suggested the fault was in my router. When I pointed out that the Fire was working well he disputed this and suggested I should try to replicate the Paper White fault on it !
I terminated that unhelpful conversation and tried again. I then got an adviser who said the first thing was to update the software on the Kindle which we did. That didn't cure the fault so she said it might be a problem with the router having a MAC filter. Her explanation was clear, unlike that from the first adviser and I agreed to look into the router. I then found that my router doesn't have a MAC filter so there must be another incompatibility.
This brings me on to other weaknesses in the Paper. It is relatively slow and small. Perhaps we should have paid more attention to its size but it looked markedly smaller than the Fire. The print looked no better. Its processing was lethargic.
So taking all into account we have returned it for a refund. I still don't know why it wouldn't connect but we didn't think it worth the effort of finding out.
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Tracked by 2 customers

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Showing 1-2 of 2 posts in this discussion
Initial post: 28 Aug 2014 12:14:37 BDT
This is a great review of the product, thank you. Can I interest you in a free download of a book by Marius Gabriel to put onto your Kindle in return for a review? Please have a look on www.marius-gabriel-author.com for information on some of his work and let me know at fsmythe1@gmail.com

Thank you, Frances

Posted on 30 Aug 2014 16:26:34 BDT
S. McCormack says:
The reason the Paperwhite can be lethargic is, strangely enough, to do with the temperature. In a very warm room the Paperwhite is as fast as a tablet (like the Kindle Fire), but when cool the display is quite slow and lethargic. I've tested it with temperature quite a lot, these are reliable findings.
You really notice the advantage of a frontlit E-Ink screen over an LCD (as in the Kindle Fire) in sunlight and in the dark, as it causes no eye strain and works perfectly in sunshine. I've tried both LCD and E-Ink, the difference is very noticeable. However, it could be regarded as a little small at 6 inches.
Mine has worked with all Wifi networks that I've tried so your Paperwhite was probably faulty, e-readers do seem to have more faults than tablets.
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