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Customer Review

34 of 36 people found the following review helpful
5.0 out of 5 stars Aspect ratio problem [NOW CORRECTED], 29 Oct 2010
This review is from: Peppa Pig: Santa's Grotto [Volume 13] [DVD] (DVD)
While the content and stories are enjoyable as always, there's a serious problem with the authoring of this disc. It's billed as "anamorphic widescreen" but instead of true 16:9 it appears that a widescreen original has been cropped to 4:3 (badly--the missing side content is obvious) and then stretched to 16:9. The visual appearance--everything is too wide or too fat--is unpleasant and distracting, enough so that it may be noticeable even to children, especially if they're familiar with earlier "Peppa Pig" DVDs, almost all of which are true widescreen.

The menus and previews seem correct, but the actual episodes exhibit this issue.

On some TVs there are controls so that the picture can be "shrunk" back to a 4:3 aspect ratio but that's also unpleasant because of the cropping.

If this was deliberate, I can't understand why the makers would choose to produce this particular DVD this way when all previous "Peppa Pig" DVDs were done correctly. And if it was a mistake, I can't understand how the mistake could have been overlooked until the DVDs were actually manufactured and shipped to customers.

UPDATE: The issue has now been fixed, and new orders should not exhibit the problem.

Amazon replaced my faulty copy; the whole process could hardly have been easier. Excellent customer service as always.

I've upgraded my rating accordingly. Another excellent release from Astley-Baker-Davies.
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Showing 1-1 of 1 posts in this discussion
Initial post: 20 Nov 2010 16:43:26 GMT
2mummies says:
if you got to peppa pig .com they tell you they will replace the dvd as there is a fault!
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