Customer Review

2 of 9 people found the following review helpful
1.0 out of 5 stars Massive mistake & Hassle - DO NOT BUY, 28 Jan 2012
By 
= Fun:1.0 out of 5 stars 
This review is from: AVerMedia Game Capture HD (C281)-Record Xbox 360, PS3, and Wii HD Gameplay in Real-time up to 1080P (Personal Computers)
Bought this for my boyfriend who plays COD on PS3 so he could record gameplay. The recording/playback cuts out intermittently - we only found this out after we had had to buy another cable so it would connect to the TV and after we re-formatted a memory stick (as it has to be in a certain format in order to be able to record gameplay to it). This is not mentioned anywhere on the Avermedia website - nor do they have a UK customer service number.

Regardless of these issues, the box is totally useless anyway as it won't even record and just randomly stops working.

Am in the process of sending back to Amazon for a refund - Can't even contact Avermedia to try to solve the problem (assuming the item isn't just faulty) as no UK phone number and their email support is pretty tragic.

This is one of the few capture cards that records to external hard drive/USB so it's tempting if you don't have a PC next to your console but you are WAY better off buying a different product. It doesn't have an internal HDD and no one (not even Avermedia) sell one specific to this product so it's not easy to even get it working properly.

With the cutting out during recording/playback (faulty product), only records to one format of HDD, comes without the right cables (extra expense) and the dubious quality of recording if you CAN get it working, I would suggest you DO NOT BUY THIS PRODUCT.

Amazon have been amazing so far with the returns/customer service policy but it's still not nice wondering if I will actually be able to get my £130 back. TOTAL WASTE OF TIME AND MONEY.
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Comments

Tracked by 3 customers

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Showing 1-3 of 3 posts in this discussion
Initial post: 29 Jan 2012 17:41:20 GMT
To be honest with you it does say on the avermedia site the format should be NTFS ideally but I am not sure why using this format seems to be a problem for you? If you stuck to FAT32 you may have got outages as the max file size is about 4Gb, so as your recording hit this limit it would be unable to continue further with that file.

You say "It doesn't have an internal HDD and no one (not even Avermedia) sell one specific to this product" but it does not need a drive specific to the device. For internal fitting it uses a 2.5inch SATA drive which is a widely and very commonly available type of HDD. Caution here though because the GCHD itself can get hot and the internal space for the HDD is not actively ventilated. I know this makes no odds to you but may be of interest to others. One review I read said the temp reached over 80 degrees C (think it was actually 90 degrees C) - bad news for a HDD then. Attaching a HDD as an external device is via the universal USB - again a widely used format.

If you are having to attach an external HDD you may as well attach a laptop and therefore the Hauppauge HD PVR comes into play but don't expect much in the way of support even though they do have a UK presence. I could not join their forums as my email client (Gmail) was banned (!) and my questions I therefore had to ask via email have never been answered.

Posted on 30 Jan 2012 16:30:20 GMT
Philos says:
Niki,

Sorry for the initial disappointment, but we are sure that you will be more than satisfied with your Game Capture HD once all the issues have been solved.

We have checked our customer's mail database but we do not see any reference to your case or name.

We must assume that you may have sent the email to the wrong address?

Please contact us ASAP and we will solve all the issues you have with your Game Capture HD.
We do want you to enjoy the recording of your favorite games in HD quality as soon as possible.
To contact AVerMedia Technical support is very easy.

Just go to AVerMedia UK, then support and then contact support.
http://www.avermedia.eu/avertv/uk/Support/ContactSupport.aspx
Usually all customers get a reply within 24 hours.

P.D.
Did you visit the FAQ page and followed all the instructions about recording issues?
http://www.avermedia.eu/avertv/UK/Product/ProductDetail.aspx?Id=470&tab=FAQ

Best Regards,

AVerMedia Team

In reply to an earlier post on 7 Aug 2012 13:30:19 BDT
AverMedia Game Capture HD C281 (PS3/Xbox360/Wii)
Considering buying this product for my son's birthday (32) - it's on his wishlist. Reading through the reviews, I saw the comment, regarding using a (separately bought) hard drive: "For internal fitting it uses a 2.5inch SATA drive which is a widely and very commonly available type of HDD. Caution here though because the GCHD itself can get hot and the internal space for the HDD is not actively ventilated. One review I read said the temp reached over 80 degrees C (think it was actually 90 degrees C) - bad news for a HDD then. Attaching a HDD as an external device is via the universal USB - again a widely used format."
What do you advise as the best solution? - Many thanks in anticipation of your reply.
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