Shop now Shop now Shop now  Up to 70% Off Fashion  Shop all Amazon Fashion Cloud Drive Photos Shop now Learn More Shop now Shop now Shop Fire Shop Kindle Shop now Shop now
Customer Review

11 of 11 people found the following review helpful
2.0 out of 5 stars It's too unreliable, 23 Dec. 2013
This review is from: Kaspersky Internet Security 2014 - Frustration Free Packaging (3 Multi Device, 1 Year subscription) (PC/Mac/Android) (CD-ROM)
The title says it, really. I've stuck with KIS for several years now and tolerated initially its dreadful user interface because its rep for being effective was strong. I'm using a Lenovo laptop with Win 7 64 bit. (never seen a 32 bit Win 7!) I should say that the interface is now the best KIS has offered thus far and now I'm less inclined to moan about that.

I found too that if I hung on to the older version I'd end up with a free upgrade to the new one. For instance I got the upgrade to 2014 about three months back, or thereabouts. Straight away, noticed a greatly extended boot-complete time, like several minutes' worth of this. This laptop has 8gb RAM and a terabyte drive about one quarter inhabited so it's not short of resources either.

The spam filter is agonisingly slow to check arriving emails and its results are haphazard to say the least-in both directions - by that I mean it misses spam at times and also occasionally bins emails from good sources. Incidentally, I have my own email server and missing emails were in early days traced to its spam filter ID'ing some mails as spam, so they weren't getting as far as Outlook's download. Which was a separate issue, of course. And sometimes the whole application goes on strike, refusing to load at boot time and when I launch it manually it rewards me with a loading screen that stays for an agonisingly long time.

I'm not aware of any infestations on the machine that KIS has failed to deal with and its firewall as far as I can tell just gets on with its job - most of us are effectively behind a hardware firewall in our routers these days anyway so it's mostly outward bound data theft that's being blocked - which is my assumption.

But I feel I can't trust it any more. This failure to boot makes me wonder if indeed all its features are actually up and working - if it's capable of such a capital sin as not starting up when it should, it seems to me that it may well be failing in other respects. Perhaps not, but it's dented my confidence in its effectiveness.

And Kaspersky is famously slow, like never, going to pay heed to what I say to it. I no longer bother with contacting its support staff as they won't admit that there's an issue, normally advising a clean install - which with this software is an amazingly painful business with having to ensure its absolute removal, sometimes using a downloadable utility to get rid of all traces of it, and then installing the whole bang shoot again. Which is no five minute job, believe me.

Its updates are very frequent and can be a significant drag on bandwidth.

In short, I've had it with Kaspersky. I have a bit over 200 days to run but when that's worked out it'll be replaced with something else - right now I'm unsure exactly what as each of the security suites has its fanboys and haters.

If anyone reading this feels like making a suggestion (that's biologically unobjectionable) I'm all ears.
Help other customers find the most helpful reviews 
Was this review helpful to you? Yes No

Be the first person to comment on this review.

[Add comment]
Post a comment
To insert a product link use the format: [[ASIN:ASIN product-title]] (What's this?)
Amazon will display this name with all your submissions, including reviews and discussion posts. (Learn more)
Name:
Badge:
This badge will be assigned to you and will appear along with your name.
There was an error. Please try again.
Please see the full guidelines ">here.

Official Comment

As a representative of this product you can post one Official Comment on this review. It will appear immediately below the review wherever it is displayed.   Learn more
The following name and badge will be shown with this comment:
 (edit name)
After clicking on the Post button you will be asked to create your public name, which will be shown with all your contributions.

Is this your product?

If you are the author, artist, manufacturer or an official representative of this product, you can post an Official Comment on this review. It will appear immediately below the review wherever it is displayed.  Learn more
Otherwise, you can still post a regular comment on this review.

Is this your product?

If you are the author, artist, manufacturer or an official representative of this product, you can post an Official Comment on this review. It will appear immediately below the review wherever it is displayed.   Learn more
 
System timed out

We were unable to verify whether you represent the product. Please try again later, or retry now. Otherwise you can post a regular comment.

Since you previously posted an Official Comment, this comment will appear in the comment section below. You also have the option to edit your Official Comment.   Learn more
The maximum number of Official Comments have been posted. This comment will appear in the comment section below.   Learn more
Prompts for sign-in
  [Cancel]