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Customer Review

32 of 35 people found the following review helpful
4.0 out of 5 stars Liked product BUT Philips Customer Service very poor, 24 Jan. 2010
This review is from: Philips HF3330 goLITE BLU Energy SAD Light (Personal Care)
I've rated the product 4 stars when it was working!!
Despite this rating, I would like to warn potential purchasers about Philips Customer Care Service before they decide to buy this expensive product.
I purchased the Philips goLITE BLU Christmas week and was unfortunate to receive a product that presented a couple of problems.
The first problem was a faulty LED cell which did not illuminate like the rest of the LED cells in the light panel. However, after using it a couple of times the faulty LED suddenly started to work so I cancelled returning the product to Amazon for a replacement.
Unfortunately, after using the light every day for 10 days, a second fault developed with the recharger. Despite following the instructions the recharger just would not recharge the battery making the light not functional.
I emailed Philips Customer Care asking about the faulty recharger and despite follow up emails they did not reply until 16 days had passed. By this time I had got fed up of waiting for Philips Customer Care to reply and returned the product to Amazon.
It is most frustrating that Philips Customer Care was very poor because I did think the goLITE BLU was very good in helping improve my SAD symptoms (whilst it was working!!).
I was prepared to try another recharger before returning the product because the light was effective. The light is very small, compact and easy to use. Treatment time is short which means you can fit a 'session' into your day very easily.
However, because of my bad experience with Philips Customer Care I am now reluctant to purchase another goLITE BLU in case it goes faulty (it's not a cheap product!!).
The product comes with a guarantee but after this expires how can you hope to get a fault resolved with such poor customer service. Chances are you would probably be left high and dry by Philips.
If it was half the cost I would not be as reluctant to try another one because it was effective in relieving my 'winter blues'.
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Tracked by 1 customer

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Showing 1-6 of 6 posts in this discussion
Initial post: 17 Jan 2011 17:45:10 GMT
T. Kerby says:
Mine also appears to have a faulty led cell - bottom two in right hand column :(

In reply to an earlier post on 23 Jun 2013 16:36:31 BDT
D. Hughes says:
you could always send it back

In reply to an earlier post on 23 Jun 2013 19:05:35 BDT
Last edited by the author on 23 Jun 2013 19:10:14 BDT
D. Hughes
My comments and T Kerby's post were written in January 2010 and January 2011 respectively.

Suggesting we send it back in June 2013 !!! Seems a little pointless now.

My advice would be to check dates before making comments. Three and half years have passed since I wrote my review.

Have a nice day. :)

In reply to an earlier post on 23 Jun 2013 20:06:10 BDT
D. Hughes says:
No problems, I was merely trying to be helpful by pointing out the obvious to you. However, we are equal because I failed to notice the date before replying to your good self. Funny how the obvious seems, at times, to be not so obvious.

Bonne nuit

Hughes

In reply to an earlier post on 24 Jun 2013 19:14:24 BDT
Last edited by the author on 24 Jun 2013 19:15:57 BDT
Bon soir Hughes,

That is true. :)

Posted on 31 Jul 2013 14:27:51 BDT
I think what D Hughes meant was why are you even speaking to Philips customer service when you can send it straight back to Amazon. No need to phone or email anyone. It would have been the logical obvious option.
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