0 of 4 people found the following review helpful
Can only be better than South West Trains,
This review is from: South West Trains (Hardcover)
I had problems with South West Trains where the online booking system didn't give tickets, I called them and the woman told me that 'My Blindness was not her fault and I should read the email', then she got in a loop and kept repeating it.
I have 30% Vision, so it's not a joke, I am genuinely disgusted
The woman then is Unable to transfer calls to customer services and instead you have to dial another high rate number, which is the first company on the planet that has a 'we don't transfer to customer services' rule.
Feeling I had lost all faith in the company I was given a copy of this book from a friend that is apparently a failed comedian, and then a couple of months after my complaint I got a reply from SouthWest Trains asking to meet up in person, I wasn't looking for a relationship and they are slippery as a KY Jelly Eel I decided not to meet in person, instead they have gone silent again.
The book however is great and highlights a better time when the customer was remotely important.
Was expecting it to be a series with collectable tokens that could be exchanged for a nice Anorak though