56 of 58 people found the following review helpful
Oh Dear Oh Dear,
This review is from: 2-Year Protection Plan Plus for Kindle (6" Display, Wi-Fi, Latest Generation), U.K. customers only (Accessory)Two-year guarantee
Wherever you buy goods in the EU, you have two years to request repairs or replacement if they turn out to be faulty or not as advertised. If a product cannot be repaired or replaced within a reasonable time or without inconvenience, you may request a refund or price reduction.
The two-year guarantee period starts as soon as your goods are delivered, and you must inform the seller of the fault within two months of discovering it.
The seller is always liable, and in some EU countries you also have the right to request a remedy from the producer.
Come on Amazon. Dont expect people to fall for the extended warranty. People reading this should consider whether reviews are going to be read by Amazon or would it be better to raise the issue directly with them.
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Showing 1-2 of 2 posts in this discussion
Initial post: 4 Dec 2010 10:09:43 GMT
Mrs. M. Donaldson says:
This is not accurate from a legal point of view. Firstly, the Sale of Goods legislation does NOT give you the right to demand a replacement or repair for two years, but 6 months, and that is only if the goods are faulty or not fit for normal purpose. Check out your rights with Consumer Direct or the Office of fair Trading website. After 6 months, the seller is only liable to give 'reasonable compensation' which is a matter for debate and negotiation. Amazon, however, includes a 1 year guarantee so you should be fine. The big issue here is around accidental damage/theft. No way AMazon will ever be liable for that, so this is where you have to risk assess - does the 25 quid outweigh the risk of something catastrophic happening? Will other insurance cover it? i.e. household insurance. I am certrainly going to check this out before committing to buy an extended warrantly, but on balance, if it isn't already covered, I MIGHT just buy this - my Kindle is too precious to me!!!!!!!
Posted on 17 Aug 2012 11:34:11 BDT
I worry that perhaps the point of the warranty has been missed here. I chose to buy this as opposed to the pointless 3G version as a compromise with the budget I had in mind. Well out of warranty the Kindle was working fine until it was trodden on. 24 hour turnaround for a replacement without the need to claim on contents (excess etc.) or fork out for a new one at a time when money is tight for everyone. You do take a risk with the warranty and I rarely buy them but given the intended recipient is pretty clumsy I thought it would be worth it. It's not to say the product won't last, it's another means of generating revenue, Amazon are not the first to do it and shouldn't be criticised for it. The product lasted and would have continued to had it not been trodden on.
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