Customer Review

187 of 204 people found the following review helpful
3.0 out of 5 stars GTech AirRam cordless vacuum cleaner, 28 Jan. 2013
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This review is from: Gtech AirRAM Cordless Vacuum Cleaner
Was quite excited when cleaner arrived, charged it up for the required time and yes as they say in the manual I was amazed how efficient the cleaner is. However, have had to send it back for repair because of a rattle in the motor area. Sounds like a big stone being thrown around tho I have not vacuumed up a stone. When I phoned Gtech they did not seem surprised at the problem and the cleaner was collected the next day. That was 2 weeks ago, think I now have to phone them to see where my cleaner is.
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Comments

Tracked by 4 customers

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Showing 1-4 of 4 posts in this discussion
Initial post: 19 Jul 2014 13:36:31 BDT
Yes I agree with this comment made regarding service. I found it hard to get a return call after being told I would be contacted within 8 hours ?.
After this I would say that I am very pleased with my purchase.

In reply to an earlier post on 12 Aug 2014 09:40:19 BDT
Rankers uk says:
We are having a similar problem ,customer service not replying after first phone call and email . Also the machine it's self is noisy similar to rene comment Gtech AirRam Cordless Vacuum Cleaner

In reply to an earlier post on 22 Aug 2014 12:56:41 BDT
julie farmer says:
I am having the same problem noisy and shaking violently, e-mail ed to see how I return.

Posted on 5 Nov 2014 09:57:11 GMT
I was all ready to purchase a gtech air ram vacuum cleaner and asked in John Lewis if they sold them. They said they don't now but used to and had problems with gtech company getting faulty ones replaced so they slopped selling them.
After reading some reviews here where customer service is very poor I may look to buy another brand of cordless machine instead.
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