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5 Star Service,
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This review is from: Five Star Service: How to Deliver Exceptional Customer Service (Prentice Hall Business) (Paperback)
This book is quite brilliant! When I first started it I thought the ideas were a little obvious, but as I read on, I got more and more caught up in it and had to keep reading. In fact I read it quickly and then had read it again. I have made my daughter read it and now my husband. I am now going to order another Michael Heppell book.