Customer Review

63 of 73 people found the following review helpful
1.0 out of 5 stars Very disappointing, 13 Oct. 2012
Verified Purchase(What is this?)
This review is from: Dyson DC34 Multi Floor Handheld Vacuum with Longer Run Time (Kitchen & Home)
Firstly can I say that we have had many dyson products in the past and have always been very happy, we still have a dyson vacuum cleaner which is great,
I then come to the dc34, we first bought this handheld a couple of months ago, the problems started within a couple of weeks, when you are vacuuming it just cuts out, you have to take your finger of the trigger and then press it again, it happens again and again, so we phoned dyson, we went through the checks with them and they decided it was the battery, which they happily replaced, new battery arrives, problem persists, phone dyson again, oh no it's the filter not the battery, new filter, problem persists, phone dyson, faulty filter, new filter, problem persists. Phoned dyson again and said we were really not happy with spending £140 on a dyson which doesn't work, they said phone amazon as they can't help, phoned amazon, great customer service as always. Sent us a replacement, same problem within a week.
My advice would be to find a different machine, we are still trying to decide what to replace it with.
This is a real shame considering how reliable dyson products normally are.
Very very disappointed dyson.
Help other customers find the most helpful reviews 
Was this review helpful to you? Yes No

[Add comment]
Post a comment
To insert a product link use the format: [[ASIN:ASIN product-title]] (What's this?)
Amazon will display this name with all your submissions, including reviews and discussion posts. (Learn more)
Name:
Badge:
This badge will be assigned to you and will appear along with your name.
There was an error. Please try again.
Please see the full guidelines ">here.

Official Comment

As a representative of this product you can post one Official Comment on this review. It will appear immediately below the review wherever it is displayed.   Learn more
The following name and badge will be shown with this comment:
 (edit name)
After clicking on the Post button you will be asked to create your public name, which will be shown with all your contributions.

Is this your product?

If you are the author, artist, manufacturer or an official representative of this product, you can post an Official Comment on this review. It will appear immediately below the review wherever it is displayed.  Learn more
Otherwise, you can still post a regular comment on this review.

Is this your product?

If you are the author, artist, manufacturer or an official representative of this product, you can post an Official Comment on this review. It will appear immediately below the review wherever it is displayed.   Learn more
 
System timed out

We were unable to verify whether you represent the product. Please try again later, or retry now. Otherwise you can post a regular comment.

Since you previously posted an Official Comment, this comment will appear in the comment section below. You also have the option to edit your Official Comment.   Learn more
The maximum number of Official Comments have been posted. This comment will appear in the comment section below.   Learn more
Prompts for sign-in
 

Comments


Sort: Oldest first | Newest first
Showing 1-3 of 3 posts in this discussion
Initial post: 5 Apr 2013 11:44:33 BDT
what a shame - ours has gone the same way just ten days under a year, although it has been playing up in this way for months. Not worth paying all that money for a battery so will just ditch it as not fit for purpose and buy a cheaper but longer lasting one like the one we had before - for no more or even less than the cost of a Dyson battery!

In reply to an earlier post on 23 Apr 2014 11:34:21 BDT
Have the same problem!

Posted on 8 Aug 2014 20:54:01 BDT
I have the same problem, just under 2 years old. Spent all this money and the machine is dead. Should of purchased a similar product from Aldi for £30 and you get a 3 year warranty. Customer service don't seem to understand the value of money. I had to work a whole week to purchase this item. And gone wrong in 2 years.
Poor workmanship.
‹ Previous 1 Next ›

Review Details

Item

Reviewer


Top Reviewer Ranking: 746,266