1 of 2 people found the following review helpful
Great customer service ...,
= Durability: = Fun: = Educational:
This review is from: Melissa & Doug Wooden Bear Family Dress-Up Puzzle (Toy)
I was given this gift yesterday for my daughter's 2nd birthday. She was really interested in it, and I can see we will have hours of fun and discussion. However, I discovered that there should be 5 sets of clothing for each bear (mummy, daddy and baby), but in our set there were 9 sets for mummy bear and only 1 set for daddy bear. I gave the customer services team a phone call (I think I was transferred to America), and without any hassle or needing to provide proof of purchase, the customer service team have arranged to immediately send out the daddy bear clothes. I was very surprised at how easily this problem was resolved, and as a result will now look further into the Melissa and Doug range as not only is this particular item great fun, but I know that any problems I may encounter with future products will be swiftly resolved.