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Customer Review

4 of 5 people found the following review helpful
2.0 out of 5 stars Low profile..? Yeah but..., 3 Dec. 2012
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This review is from: Anker® Uspeed PCI-E to USB 3.0 2-Port Express Card, with 5V 4 Pin Male Power Connector and 1 USB 3.0 20-pin Connector ( expand another two USB 3.0 ports ) (Personal Computers)
The card is sold with an optional low profile bracket (which fitted after a bit of bending) but the 4 pin power connector is on the top of the card so with power connected I now can't get the lid on my computer..! I'm having to use the thing with the lid off until a card with the power connector on the side arrives (from China in 5 weeks).
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Showing 1-2 of 2 posts in this discussion
Initial post: 4 Dec 2012 02:16:46 GMT
Uspeed says:
Dear customer,

Thank you for leaving us the product review.

Sorry to hear that. As stated on the listing, your case size should accommodate: Low Profile Bracket 80 x 18 x 23 mm or Standard PC Bracket 121 x 18 x 23 mm ( L x W x H). Please feel free to email us at support@Uspeed.co with your Amazon order # and review if there is anything else we may help.

Best Regards!

Uspeed Team
support@Uspeed.co

In reply to an earlier post on 6 Dec 2012 07:59:56 GMT
P. M. Jones says:
I've demonstrated to the supplier that the card actually needs about 120mm clearance with the power connected. The 80mm quoted in the listing only refers to the length of the low profile bracket, which isn't much help.

They were very helpful in communication, although they got in a muddle about the function of the 20 pin port (which is not an alternative to the 4 pin connector). They've issued a refund and I'd have no problem dealing with them again.

Phil Jones
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