Customer Review

7 of 8 people found the following review helpful
1.0 out of 5 stars Did not work as advertised, 16 Jun 2014
Verified Purchase(What is this?)
This review is from: Intel 7260.HMWWB - Dual Band Wireless-AC 7260 Network Adaptor PCI Express Half Mini Card 802.11ac 2x2 Bluetooth 4.0 USB (Personal Computers)

I strongly recommend you don't purchase this item from "Buyur". They refused to pay return costs for the faulty / unsuitable card mentioned below, and stated they only make partial refunds if the item has been opened. Both of these actions are illegal under the Distance Selling Regulations (which applied at the time.) This resulted in my having to make an Amazon A to Z Guarantee claim for the first time in over ten years of using Amazon. I found this 'guarantee' to be singularly useless too, and so ended up having to get a refund via my card issuer's Chargeback guarantee instead. Not your finest hour, Amazon.

With regard to the product, I've also had to reduce my original rating for the product itself, since it appears to only work intermittently in those laptops that it originally 'successfully' installed for. i.e., it keeps dropping its connection to an otherwise reliable wireless network, despite my power saving settings being set not to allow windows to switch off the WLAN to save power. Disappointing product, from an abysmal Vendor, via a website that couldn't seem to care less. Thank goodness for Chargeback.

Original Review:

I bought three of these cards for use in 3 laptops - 2 Acer and 1 Dell - in conjunction with a new Asus RT-AC68U router and FTTC internet connection. Results below:

* Laptop 1 (5-6 year old Dell Inspiron 1545) : worked, achieving speeds of 702 Mbps (~87.75 MBPS - capitalisation is important!)
* Laptop 2 (3 year old Acer Aspire 5742Z) : didn't work.
* Laptop 3 (9 month old Acer Aspire V3-571) : worked, speed varied between 780 to 866.77 Mbps (97.5 to 108.3 MBPS)

With the machine that this card didn't work for, the symptoms were that the laptop wouldn't even boot nor let me into the BIOS with the AC7260 installed.

So, in summary, it looks like this card achieves AC speeds with some motherboards. Some others it doesn't work with at all. Sometimes, confusingly, those that do work and those that don't can be the same model and manufacturer. You just need to try and see if it works for your particular setup. At £30-£40 cheaper than the next option up and with the ability to get a refund if this item doesn't work for you, it's definitely worth a go.

The appropriate drivers can be downloaded from here: [see 1st comment below] (be sure to choose the correct version for your system: 32 bit or 64 bit.) For obvious reasons, it's advisable to download them to a location on your local drive *before* you disconnect your existing WLAN PCI-E card.

There's a useful video that shows you how to replace the card here: [see 1st comment below] (it's for a Dell, but the instructions are generically useful.)
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Showing 1-7 of 7 posts in this discussion
Initial post: 16 Jun 2014 23:13:10 BDT
Since links are removed in reviews but not in comments, the links removed above were:

How-To Video:

Posted on 6 Jul 2014 10:41:09 BDT
Graham says:
Laptops have a "Whitelist or Blacklist" which is a list within the BIOS that detects if the hardware is FCC/EU certified to work within the computer. It can be removed but the process is not for the faint hearted and thus your problems above can be attributed to this, most of the time. Hope this helps.

In reply to an earlier post on 10 Jul 2014 15:07:44 BDT
Last edited by the author on 10 Jul 2014 15:08:23 BDT
Thanks for your suggestion regarding BIOS settings.

However, as mentioned in the review, for the machine that this card didn't work in at all it "wouldn't even boot nor let me into the BIOS".

Posted on 11 Aug 2014 20:30:08 BDT
RIAA says:
Your experience with Amazon regarding 3rd party sellers breaking EU and domestic consumer law is not unique.

I had an identical problem with German seller who now no longer sells through Amazon UK. In my case the dispute was over a hard drive. I was supplied an inferior spec, second-hand item that was DOA, instead of the faster, new working product ordered.

The seller lied to me during the resolution process about it being no problem to return, and would not answer my persistent questioning about return postage costs until finally forced to do so by Amazon themselves. He then refused to cover this cost. Amazon says that their "policy" does not require sellers to observe EU consumer law, and therefore they could do nothing.

As far as I am concerned both Amazon and the seller are breaking EU and domestic consumer law by not observing the legislation to the letter.

In reply to an earlier post on 18 Aug 2014 15:47:53 BDT
Last edited by the author on 18 Aug 2014 17:51:24 BDT
Sorry to hear about your previous purchase. It's beyond dumb when Vendors behave unethically. (And when, as in my case and yours, Amazon shrug their shoulders and pretend that their supplier behaving illegally is nothing to do with them.) It's ridiculously easy to lodge a Small Claims Court action and to get your money back via Visa's Chargeback mechanism in the meantime (which sadly is what I ultimately had to do in this case since Amazon's so-called A-Z "Guarantee" proved to be worthless the very first time I've ever had to invoke it.)

The ease of getting your money back isn't what makes this Vendor behaviour so dumb, though. It's the damage that's done to the trust that's necessary for a site like this to work. I'll certainly avoid buying goods from third parties via Amazon again, since there's no added benefit in the form of increased security in doing so. That perceived security was the main reason for using Amazon in the first place (that and avoiding handing your email address to companies with a propensity for spamming.) As Amazon have abused their own non-spamming policy several times with me recently as well, that's two for two in terms of reasons to no longer allow them to act as an intermediary.

Anyway, with regard to the Small Claims Court action mentioned, this case is presently scheduled for 18th September. Will post the results herein for the information of anyone else experiencing similar difficulties with Amazon / Buyur. Going by the Vendor in question (Buyur)'s feedback page, I'm not alone in being treated illegally. There are plenty of people on there complaining about illegal "restocking" fees being charged, and returns failing to be processed. Something tells me I won't be the last buyer to take them to court.

Posted on 18 Sep 2014 15:37:44 BDT
Outcome: Summary Decree in my favour (which means the vendor of this item and Amazon had to pay the amount due plus the cost of taking the matter to court.) It's one thing taking a fly-by-night Del Boy outfit to court and winning. It still amazes me that a company Amazon's size could be dumb enough to fight an obvious losing battle, though.

In reply to an earlier post on 20 Sep 2014 18:25:05 BDT
RIAA says:
Well done. Great to hear that outcome.
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