Better books elsewhere,
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This review is from: Sams Teach Yourself Microsoft Dynamics CRM 2011 in 24 Hours (Sams Teach Yourself...in 24 Hours) (Paperback)
Purchased this to learn more about Microsoft Dynamics as we were looking to implement this for ourselves and potential clients. I only managed to read about half way through the book before it became clear that it lacked the in-depth information I was looking for on how to go about performing a successful test implementation of the product. Instead, I ended up returning this book back to Amazon as I was looking for something which offered more technical information, tutorials and walk through's along with some best practice set-up information to ensure the installation/configuration of Dynamics was the correct process instead of a trial and error approach.
As I haven't actually read the book all the way through I would advise you to take my feedback with a grain of salt as you may find this is what you were looking for if you are not interested in any technical implementation help. In the end we didn't proceed with Microsoft Dynamics and went for a hosted solution called vTiger which is also open source and less complex for what we actually needed.