1 of 1 people found the following review helpful
Inspiring, useful, engaging and 'a rollocking good read'!,
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This review is from: Delivering Happiness: A Path to Profits, Passion and Purpose (Paperback)
I bought this book after several recommendations from friends and a business coach. My main purpose for buying it was because I own some hotels and our main, flagship hotel has been performing particularly well on Trip Advisor...but I'm always seeking new inspiration for new ways of doing things. Tony Hsieh's book came highly recommended and it didn't disappoint.
My reading tends to happen very slowly - I tend to read about 6 pages at night before I drift off to sleep. I read this book in four sittings (which is unheard of) and I now know what people say when they say "I couldn't put the book down".
The back-story that led Tony to be leading Zappos is hugely interesting and inspiring and there were so many useful nuggets of information and ideas which we can modify and implement in our own business. He seems genuinely keen to share best practice with other business owners and I had a chance encounter with someone only yesterday who had met Tony - and said that the book genuinely matches his personality and enthusiasm.
A very good read if you are looking for a story of triumph and togetherness - a frankly superb read if you are also looking for ideas of how to instill a culture of exceptional customer service into your business/organisation.