Customer Review

1 of 1 people found the following review helpful
3.0 out of 5 stars Installation Nightmare on Windows 7 64 bit, 25 Aug 2013
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This review is from: Family Tree Maker 2012 Deluxe Edition (PC) (CD-ROM)
The functionality or usefulness of this software IMHO is not in question if you are an ancestry.co.uk subscriber as it sync's seamlessly with your online account allowing offline work.

My issue is with installation. I had a number of issues including my CD/DVD drive disappearing from my system. After speaking to their support (well thats what they call it) trawling some forums and doing the usual Google research I found that the following should be foolowed/taken into account:

1. DO NOT attempt to install the software from the CD.
2. Disable your anti-virus software during install as this software causes false positives especially Avasti. This is such a serious false positive it will prevent the installation.
3. After disabling your antivirus software copy the contents of the CD to your desktop (Instructions for this are on their support pages but if you don't know how to do a file copy then you are not going to get on well with this software)
4. Install from the desktop by running the setup application file.
7. once everything is installed restart your antivirus software.
8. If you want to install the Welcome Pack then you will need to re-insert your CD. The welcome pack should install without any problems.

The manufacturer is aware of these issues, well they must be as they have a fix on their support pages!

The software itself is very 1990's in its look but it does seem to work well. It is functional more than pretty but to me that is an advantage.
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Review Details

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3.8 out of 5 stars (75 customer reviews)
5 star:
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4 star:
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3 star:
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2 star:
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40.84 21.97
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Reviewer

Trev-R
(TOP 100 REVIEWER)   

Location: Boston UK

Top Reviewer Ranking: 87