Dear Naikeri Z,
Whilst we are saddened to receive negative comments, we take customer feedback very seriously. Having received a whole host of positive comments from other customers it seems that your experience is not typical of other customers, You can view other feedback left here. http://www.amazon.co.uk/gp/help/seller/at-a-glance.html?ie=UTF8&isAmazonFulfilled=1&seller=A92YUN245ITIQ
That said, if you feel that the product has not lived up to expectation please get in contact and we can discuss how we can rectify the situation.