14 of 14 people found the following review helpful
Unreliable Product with little or No Backup,
This review is from: Franklin TGA490 12 Language Speaking Global Translator (Office Product)
Purchased the product for an extended trip to France and thought this would be ideal for non French speaking Brits.
The machine was slow and we ended up with a blank screen 2 weeks into the hols............Contacted them and explained problem, but we did not take the receipt on holiday with us [silly us must make note in future to pack all receipts], but nevertheless received instructions on where to send it. That was the end of November and despite chasing; paying and giving them contact numbers asking for a quick turnaround, here we are in 2 week in January and still no return.
I would add that they have asked to pay, at cost price, in order to get the Translator back This we have done and still no sign of the machine!
I would suggest that you stay away from these unreliable products, that have little or no customer service.