Customer Review

8 of 9 people found the following review helpful
3.0 out of 5 stars Great album - but expensive for an album with a known mastering issue, 20 Sep 2013
This review is from: Another Self Portrait (1969-1971): The Bootleg Series Vol. 10 (Audio CD)
Went for the deluxe edition and, it is a fascinating return to a troubled part of Bob's recording career. I've been drawn into buying all sorts of Bob material over the years, and have been truly faithful to the cause, because I love Bob and most that he's done over the decades. No problem with getting this fascinating box, it is a great edition in the series...but, yep, I've also got the glitched disc 4, oh yippee. I'd been reading that they'd sold all the kn*ckered versions and had remastered the bad disc so the glitch is now fixed (but not for the one I bought). No news of where existing owners should go to get a new copy, which is disgraceful. I believe, from blog sites, that we should contact the product manager for Columbia in the UK, but I've yet to find his or her details online. Any ideas guys? Girls?

5 stars for the album, 1 star for the glitch = 3 overall. Shame on you Columbia.
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Comments

Tracked by 8 customers

Sort: Oldest first | Newest first
Showing 1-9 of 9 posts in this discussion
Initial post: 21 Sep 2013 15:47:15 BDT
John says:
Excuse my ignorance, but could you advise what the glitch in on CD 4?

In reply to an earlier post on 21 Sep 2013 17:24:40 BDT
Poddy says:
Copper Kettle, at around 38 secs....it JUMPS.
AND Columbia know about it - but you try and find out how to contact them for a replacement, it's a disgrace.
Does anyone here have a contact for their UK product manager?

In reply to an earlier post on 21 Sep 2013 18:23:38 BDT
L J Thomson says:
Just return the item to wherever you purchased it from and let the retailer have the issue with the record company. As a consumer it is your right to ask for faulty items to be returned for either a replacement or refund.

Posted on 7 Oct 2013 01:30:34 BDT
miro's mum says:
On the Sony Music site there is a link at bottom for sending Sony 'Feedback' - you could try that? I've sent enquirey/complaint - I spose the more they get might poke them into action?

In reply to an earlier post on 7 Oct 2013 09:42:18 BDT
Poddy says:
I did that Miro's Mum, they didn't EVEN have the decency to acknowledge that I'd written. Awful customer "service". Do let me know if YOU get any luck.

Posted on 20 Oct 2013 14:45:50 BDT
Last edited by the author on 20 Oct 2013 14:47:07 BDT
BruceS says:
From the Expecting Rain discussion Amazon UK now have the non glitch copies in stock. I have today contacted Customer Services who have sent me a new box, free postage return for original. Will know later this week if this new one has been fixed.

Posted on 21 Oct 2013 17:17:11 BDT
Erm, shouldn't that be 4 stars then? (5 - 1 = 4 not 3)

In reply to an earlier post on 23 Oct 2013 14:36:20 BDT
BruceS says:
Pleased to say that the replacement box from Amazon received today is glitch free. As this is supposed to be a limited edition release I would advise anybody else who wants this sorting should contact Amazon asap.

In reply to an earlier post on 22 Jan 2014 12:16:34 GMT
Bridgey says:
Amazon Customer...

He means 5 for the album, but only 1 star for the glitch. Which means an average of 3.

You pedantic pratt.
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Location: Milton Keynes, UK

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