3 of 4 people found the following review helpful
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This review is from: Crucial Conversations Tools for Talking When Stakes Are High, Second Edition (Paperback)
I normally stay away from self-help books but I heard an interview on the radio with the author and was curious enough to buy the book. It is a good read and well worth ordering. Lots of insights that I have used positively in tricky situations. It's the type of book that you will refer to for many years.