Report sent to Panasonic and reply received
ISSUE DESCRIPTION: EMAIL REQUEST: Subject - PROBLEM BREADMAKER. DETAILS:
I recently purchased a Panasonic Breadmaker ( Model No.PAN SD254 id
SD254-5-441643Gtee 1 year) on the 24th September 2008.
After a few days of operation it has become apparent that the interior
of the paddle is becoming badly worn and now it is a very loose fit.
Possibly this is how it is supposed to be. From various forums on the
Internet it is clear this is a problem inherent with this particular
model and had been reported to Panasonic. I was pleased with the bread
making and the results but it is only a matter of time before the paddle
will no longer rotate. If the interior of the paddle is
becoming worn where is the excess material going? Possibly into the bread?
If this problem has been known for sometime why were the faulty parts
not recalled? We have several products from Panasonic in our home and
have always felt the your products were of a superior quality to those
of your competitors but this incident makes me feel a little wary as to
your engineering capabilities particularly in a food processing
application and then knowingly distributing these faulty goods .
Please advise how you intend to handle this matter as if a new machine
shows signs of deterioration after a few days will this be an ongoing
As I was not aware of your conditions of guarantee as the guarantee was
secured inside the packaging I do not feel I would have accepted your
terms as why should I pay the return postage on the faulty equipment if
your goods are not fit for purpose.
Mrs Patricia D Brennan
ISSUE RESOLUTION: The condition of the unit means that under the guarantee you will need to refer to the original selling dealer with whom the contract of sale exists.
Should you require further advice please contact -
Home Appliances/Personal Care Products 0844 844 3868