I bought a set of these to put in my brother-in-laws Christmas box of whiskey related items. Ordered one set - received 8 cubes in the set all individually wrapped. Arrived in 10 days from Hong Kong! Look fine to me but won't know until they have been used. To contact the company is simple - go into your Amazon account - click Orders - scroll down to this item then click on the appropriate heading on the right hand side of the details. It has simple to follow steps to send your e-mail to the appropriate department.