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Customer Review

2 of 2 people found the following review helpful
5.0 out of 5 stars A very effective addition to the practitioners toolbox, 19 Nov 2011
This review is from: Vital Conversations: A practical approach to handling difficult conversations, managing conflict, giving feedback and influencing difficult people (Paperback)
This book is a very easy read and contains clear accounts of both the process of conflict and ways of resolving it. As a social work practitioner I used this book with a family who had raised numerous complaints about their sons care. Purchasing five copies the care team and the family read the book and used the key concepts to recognise and defuse conflicts before they became disabling. The outcome was a win win for the care team and the family - mutual understanding was increased, differences were recognised at an early stage, and more relaxed and trusting relationships emerged as we gathered round problems rather than taking positions at the earliest stage. It was particularly rewarding to hear concepts in the book being referred to and discussed when conflicts began to surface. The cessation of complaints was the most tangible effect of this very practical and friendly guide leaving practitioners able to focus on giving care.
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Showing 1-1 of 1 posts in this discussion
Initial post: 18 Dec 2011 22:36:36 GMT
Hi johnny, if you read this, im the author so thanks for the review and I wanted to tell you that about a year ago I came across an amazing book that goes deeper than mine but is still ver accessible "the anatomy of peace" I was so blown away I spent a year training to be a facilitator of the material. Alec
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