Customer Review

17 of 19 people found the following review helpful
5.0 out of 5 stars Some Installation problems now resolved ....hope this helps, 5 Nov. 2013
This review is from: Corel PaintShop Pro X6 (PC) (CD-ROM)
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I have used Paint Shop Pro since version 7 and I suppose because I have always used it I find it easier than Photoshop or Photoshop Elements.
If I want to do something quickly I still turn to Version 7 but I do enjoy using all the new features on the later versions. The difference from Version X5 to X6 are on a level of a service pack really just enhancing already existing features with the addition of a FaceFilter and new technology on the one click image corrections.
Unlike a lot of software the different versions happily exist together on your PC without insisting on the removal of earlier versions.
Luckily I have seldom used Corel Support as I know from past experience that you seldom get acknowledgement or a reply. A number of reviewers have commented and been frustrated by this.
On the Installation of this boxed set of Corel Paintshop Pro X6 (PC) I did have problems.
I had installed a trial version before the box set version and the startup nag screen kept asking me to enter the serial number if purchased.
Entering the number only gave an error message as Activation Failed.
Trying to install from the disc gave an error message "A problem caused the program to stop working correctly".
A message to Corel Support as expected had absolutely no response.
Many days later I read on a Forum of a similar problem as was directed to some Corel FAQ's which identified the problem.
This was quickly resolved as follows:-
"Please note that you cannot activate a trial version using the serial number from a box version. Only download versions and trials requires activation. If you purchased a box version and installed a trial previously, please uninstall the trial and reinstall from the disc."
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Initial post: 6 Jul 2014 16:14:55 BDT
Valerie J. says:
Helpful review and a concern, for me, that Corel did not respond. Excellent customer service is always important to me.
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3.7 out of 5 stars (46 customer reviews)
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Tellboy
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