5 of 7 people found the following review helpful
How government ruins local services,
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This review is from: Delivering Public Services That Work: v. 2: The Vanguard Method in the Public Sector: Case Studies (Paperback)This is the second book in what one hopes becomes a series of case studies of improvement in the public sector. The author of each of the studies is different and was a member of the improvement team. The common thread is that each team used John Seddon's Vanguard method as the basis for improvement. He gets a great big plug for his consultancy - written by others. Neat!
Whereas the first volume was mainly filled with housing studies, this volme is much more broadly based and includes the fire and police services as well as a number of local government intiatives. John has wtitten a section on the dangers and potential pitfalls of shared services.
John is known in quality circles to be on a one man mission to expose the folly and wooliness of thinking in the public sector. The book does mention that the private sector usually manages to keep its similar mistakes hidden.
The message that comes through most clearly from the studies is that so much of what goes wrong comes from muddled government diktat (whatever the political shade or indeed whatever the country). The studies show that, with determination and a proper study of the purpose of services, it is possible to run efficiently despite arbitrary targets and red tape.
This book is strongly recommended to anyone wishing to improve their business and/or service. It gives a clear illustration of what goes wrong and the thinking needed to put it right. It is a worthy successor to John's previous books and case studies. Changing the mind set of managers, civil servants and politicians is a massive task.
This book might just be the one to start them thinking - if they read it! Buy them a copy!!