Customer Review

179 of 184 people found the following review helpful
3.0 out of 5 stars Not bad, but overpriced and unreliable, 21 Oct 2008
This review is from: PURE EVOKE-1S Luxury Portable DAB/FM Radio - Maple (Electronics)
I have been using this model now for seven months,and apart from only getting about fifteen channels, when I thought I would get dozens as it's digital I am still quite pleased with it.But what really made me sit down and write this review is that I had to send it back today as it started playing up which does happen, (but you do get a two year warranty).Unfortunately you have to send it back to pure at your expense which is not cheap as you need to insure it as well for peace of mind. If you buy it from amazon like I did they will only exchange it within six months after which you will have to send it back to pure. Bear that in mind if you are buying one (it's a lot easier taking it back to a local store) under pures two year warranty.
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Tracked by 4 customers

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Showing 1-6 of 6 posts in this discussion
Initial post: 10 Nov 2010 14:44:29 GMT
Last edited by the author on 10 Nov 2010 14:44:46 GMT
Tim says:
Although Amazon may try to bully you into liaising with the manufacturer yourself (saving them the bother), your legal contract is with Amazon, not Pure, and thus Amazon itself must provide a repair or a refund if the product breaks (i.e. is not fit for purpose) within 12 months after purchase. Personally, I would always take such matters up with the retailer, not the manufacturer, since your legal position is then much clearer. Shame on Amazon for trying to wriggle out of their legal duties in this instance.

In reply to an earlier post on 7 Dec 2010 18:02:09 GMT
JBN says:
Well said Tim!! as the retailer always being responsible for the first year is most definitely the case, and I was quite surprised (and disappointed) to learn that Amazon would try to give an impression of the rule being otherwise.

Posted on 20 Feb 2011 20:42:05 GMT
Have you updated the firmware to 1.1 or above - available from the Pure website?

In reply to an earlier post on 4 Sep 2011 02:12:03 BDT
T. J. Burton says:
I wish I had known that when my son's XBOX developed a fault - Amazon's response was essentially 'up yours'. We had to send the thing back to Microsoft in Germany. I would never use amazon for anything other than inexpensive and simple goods which are unlikely to need any after sales service, and would urge others to do the same.

In reply to an earlier post on 11 Dec 2012 06:59:57 GMT
Last edited by the author on 11 Dec 2012 07:05:05 GMT
Actually, there's no 12 month limit: the retailer remains liable for the entire reasonable life of the product. The only time limit imposed by law is that within the first six months, the onus is on the retailer to prove there isn't a problem. After six months, the purchaser has to show the problem should not reasonably have appeared in the product, given its age, usage and expected lifespan, etc. Retailers try and use that latter point as a get-out clause, but they are still the ones responsible. On the other hand, using the manufacturer's warranty / repair service may be simpler and less aggravation. Finally, one is only entitled to a full refund for a relatively short time (a few weeks, although there's no set time in law) after purchase. Thereafter, the purchaser can only claim a repair or replacement. If neither is possible, the retailer is entitled to give a partial refund taking into account how long the purchaser has owned/used the product.

In reply to an earlier post on 20 Apr 2013 22:14:54 BDT
I realise that you posted this some years back. But, does this also apply to items bought via Amazon Marketplace? Is your contact still with Amazon or with the the retailer?

cheers
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