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This review is from: Silverline 427679 Packing Tape Dispenser Pistol Grip (DIY & Tools)
I have no ideas why there are so many negative reviews. We use these guns in my workplace so I'm familiar with their operation and I wanted one to make my house move a whole lot easier. Even though there were instructions in the box (which I didn't read).
Once the correct tension was set on the spool I had absolutely no issues with it. However I didn't purchase the cheapest tapes so maybe that's why it was easier.
As long as you know how they generally work you shouldn't have any issues.