Customer Review

1.0 out of 5 stars Battery cause overheating when charging, apps now force close, 16 Jun. 2014
Verified Purchase(What is this?)
Got this for my Galaxy S3, as the original was 2 years old, things were becoming slower, charge was only lasting for a day.So got a new one from Anker, on the strength of I have bought a few things from them, and they are generally excellent. The battery lasts as long as the old one, things are just as slow and to top it all,I now get a "charging suspended" message when the phone is mounted in direct sunlight. The back of the phone does seem a lot hotter, and I never got this with the original Samsung. To top it all, Google Maps force closes about every 45 minutes now! Which I never had before. Very disappointing.
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Showing 1-1 of 1 posts in this discussion
Initial post: 17 Jun 2014 06:38:20 BDT
ANKER says:
Dear Stewart Dunn,

Thank you for taking time to leave us the review and letting us know the problem.

I understand that the battery cause overheating and apps force to be closed. I sincerely apologize for the inconvenience this purchase caused to you. Although we work hard to ensure high quality standards through multiple quality checks, we regrettably still come across defective products occasionally.

Would you please email us at support@ianker.com with your Amazon order # and the review? We will take responsibility for exchange or refund per your preference.

Hope to hear back from you soon. Thank you for your cooperation on this matter.

AnkerDirect Customer Service Team
1-800-988-7973
support@ianker.com
Mon-Fri 9am to 5pm(pst)
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